Invite and remove users

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You can invite or remove users from the site Administration area. You can also integrate with G Suite for user and group management, as well as use your own identity provider via SCIM.

Migrating users from server to cloud products

If you're migrating your users from a server instance to a cloud site, take a look at our guides:

Invite users

When you add a user to your Users list, you're inviting a user with that specific email address to your site. If the user with that email address has an Atlassian account, they'll now be able to log in to your site. If the user doesn't have an account, we'll walk them through the Atlassian account signup process. Although they're logged in to your site, their account exists outside your site so that they can use that same account to log in to other sites.

  1. Go to your site's Admin at If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site.
  2. Select Invite users from the Users list page. You'll see this screen:

  3. Enter the Email address you want the user to log in with (you can enter more than one at a time or a string of them using a space or comma).

    If you add the wrong email address for a user

    If you invite a user with a different email address from their Atlassian account email address, and they end up creating a new Atlassian account, they can't combine the two accounts. You'll need to re-invite the user with their original account and remove access for the other account. If they create any content while logged in with the second account, that content will still exist but will remain associated with their other account.

  4. Select whether you would like to allow other users with this email domain to self signup. You won't see this option until you've entered an email address. For more information about allowing users to self signup, see Specify how users get site access.

  5. Select the Role you want these users to have on your site:

    • Basic – Can access specified products and apps. No additional permissions.
    • Trusted – Can access, configure, and add products. Can invite users.
    • Site administrator – Full admin permission for the site.
  6. Select products from the Product access list. When users get an invite, we'll add the user to the groups for the products you select, so you can always change them later.
  7. (Optional) Add the user to additional groups for your site.
  8. (Optional) If you don't want to send the Invite message, deselect Send email.

    When do users not receive an email invite?

    We don't send users an email invitation in these scenarios:

    • If the user is migrated into the site (e.g. server to cloud migration)

    • If the user is created via GSync or SCIM

    For these users, go to the Users page and click Resend invite to ensure these users get a invite.

  9. Click Invite user(s).

If you've linked Bitbucket accounts with Jira products, you can add new users to a Bitbucket group from the Bitbucket groups page.

Remove users

Remove a user if you don't want them to appear on your site. Removing a user from one site, doesn’t remove them from your organization or other sites you manage.

Only organization admins can deactivate or delete a user from organizations and across sites. For more information, see Deactivate a managed account and Delete a managed account.

To remove a user:

  1. From your site's Administration, select Users.

  2. From the user you want to remove, select Show details from the Actions column.
    You may need to click the dropdown to see this option.

  3. On the user details screen, select Remove user.

Invitation status

Below are examples of the different invite statuses you’ll see in your User Management screen.

Has site access

The user has access to the site and can also have access to a product. If they have access to a product, then they will be consuming a license.

Has site access

Invitation pending

The user has site access and can also have access to a product. An invitation to log in has been sent to them, but they haven’t accessed the site or product yet.

Has site access

Invitation not sent

The user has site access and can also have access to a product, but they haven’t had an invitation email sent to them informing them that they can use the site.

No site access

The user doesn’t have access to the site or any products, and isn’t consuming a license.

Last modified on Nov 30, 2020

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