Jira Service Desk Cloud blog posts

Automatically triage email requests

We've included a brand new automation blueprint, which can automatically assign the correct request type to an email request. To illustrate ...

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Knowledge base reports are here!

Integrating a knowledge base with your service desk is the first step in providing a self-service resource that your customers can use to an...

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JIRA Service Desk announcements

JIRA Service Desk administrators rejoice - you asked, we listened, and you can now show announcements in the Help Center. Do you want to com...

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Improved My Requests page

We've redesigned the My requests page in the Help Center https://confluence.atlassian.com/servicedeskcloud/using-the-help-center-788955264.h...

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