Jira Service Desk Cloud blog posts
Automatically triage email requests
We've included a brand new automation blueprint, which can automatically assign the correct request type to an email request. To illustrate ...
Read moreKnowledge base reports are here!
Integrating a knowledge base with your service desk is the first step in providing a self-service resource that your customers can use to an...
Read moreJIRA Service Desk announcements
JIRA Service Desk administrators rejoice - you asked, we listened, and you can now show announcements in the Help Center. Do you want to com...
Read moreImproved My Requests page
We've redesigned the My requests page in the Help Center https://confluence.atlassian.com/servicedeskcloud/using-the-help-center-788955264.h...
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