Jira Service Desk Cloud blog posts
Change the look and feel of your customer notifications with HTML, CSS and plain text templates
Good news! Today or soon after, you can customize the look and feel of your customer notifications. Change the message's style by adjusting ...
Read moreGroup customers in organizations
Many of you have requested a way to group customers so it's easier for them to view and share each others' requests. Our team has been hard ...
Read moreQuick search now shows search results as you type
Hello Service Deskers, A short note from us to let you know that we've added a handy dropdown to the quick search that shows you matching is...
Read moreCustomize the notifications you send to your customers
Hello Service Deskers, We're focusing on the features you want to see most. In response to a very popular feature suggestion https://jira.at...
Read moreAgents can add announcements to the portal
By popular request, agents can now add announcements to the help center and portals. When administrators enable announcements for agents, ag...
Read morePut a target on your SLA reports
Quick update, We created a target line for your SLA reports. Add a target to your % met reports and you can see what days you're above or be...
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