Get help and support

Still need help?

The Atlassian Community is here for you.

Ask the community

Need documentation?

This space contains information for site and organization administrators about setup and user management for cloud products. For information on using cloud products, visit the documentation for each application.

If you have a Free plan or have a question about using a product, try asking the Atlassian Community.

If you have a Premium plan and encounter issues that prevent us from meeting 99.9% availability, you can submit a request for compensation in the form of credits. To find out whether you qualify, go to SLA compensation for premium plans.

To learn more about the scope of support and what you can expect, go to Atlassian Support Offerings.

Contact support

To create a support request, go to Answer a few quick questions about your problem and include as many details as possible to help us resolve the problem. Someone from the support team will contact you to work through your request.

Find out what's new

To get the low down on the latest and greatest changes in your cloud site, check out our blog for weekly updates.  We'll include new features and changes to existing features in your products.

Request a new feature

We'd love to hear your feature requests! Please let us know by creating an issue.

Last modified on Nov 9, 2019

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