Manage application access

Application access settings let you control which people have access to which apps. If your site only has one app – if you have a Confluence-only or JIRA-only instance, for example – users are automatically granted access to that app when they sign up.

To manage application access for your users, go to

 >  User management
 and then, select Application Access on the left side of the page.

On this page:

Set up default access

For multi-app set ups – if you have JIRA Software and Confluence, for example – you can set up default access for new users added to your site.

To set default access:

  1. Choose the User defaults button at the top-right of the page
  2. Check or uncheck app you want to grant or deny default access to
  3. Choose Set defaults

Whenever you add a new user, they'll be granted access to any apps you checked in step 2.

JIRA Service Desk agents are granted access to JIRA only, by default, even if the default application access setting has more applications selected. You can grant them access to the other applications on the Application Access page.

Grant application access

When people in your team need access to apps that weren't granted to them by default, it's a quick and easy process to grant them the access they need.

To grant access to an app:

  1. Choose the Grant access button at the top-right of the page
  2. Ensure the applications you want to grant access to are checked (uncheck any you don't want to grant access to)
  3. Do either of the following:
    • Add the name(s) of anyone you're granting application access to
    • Choose an application group – either: All active usersAll JIRA Software usersAll JIRA Core users, or All Confluence users
  4. Choose Grant access

Using any of the application groups, like All JIRA Core users, allows you to quickly grant all JIRA Core users access to another app like Confluence. This is a great time-saver if you've just added another app to your site, and need to grant everyone access.

Access for JIRA Service Desk customers

JIRA Service Desk customers are the users that do not consume any licenses. Because they're not licensed users, the following functionalities behave differently for them than for paid users:

  • You can't give JIRA Service Desk customers access to any application, and they aren't granted access to any either, regardless of your settings for the default application access.
  • JIRA Service Desk customers don't appear in the search results when you search for users on the Application access page. 
  • You can't mention JIRA Service Desk customers in JIRA or Confluence.

For more information about JIRA Service Desk customers, see Setting up service desk users.

Anonymous access

If you want to allow anonymous users (anyone not signed in) access to your applications, you can manage it via permissions in each application. Anonymous users don't count towards your license.


  • If you've exceeded your license count, new users won't be able to sign up (and therefore won't be able to access the default applications). To increase your number of licenses, contact our Customer Advocate team to upgrade your user tier.
  • When you give users access to an application, they're automatically added to a default group that gives them permission to access the application. But if you've modified the permissions for these default groups, and you find that users can't access applications even when their application access is set correctly, make sure they belong to a group that also gives them permission to use the application.

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