Automatic Escalation of issues
Usage FAQ
- Allow editing of Closed Issues
- Allowing users to create issues anonymously
- Anonymising JIRA Data
- Appending Email Addresses to Comments Made by Anonymous Users when Using a Mail Handler
- Asking for an attachment on the Create Issue page
- Automatic Escalation of issues
- Can I store customer details, like company, address and contact information, in JIRA?
- Changing Custom Field Types
- Changing Templates Used by Export to Excel from the Issue Navigator
- Changing the default session timeout
- Changing the Default Tab Panel from Comments to All
- Changing the Due Date Input Format
- Changing the Project Key
- Changing the Size of the Fix Versions and Affects Versions Select List
- Changing the Size of the Text Area Custom Field
- Changing the Temporary Directory
- Configuring project specific security
- Connecting to SSL services
- Current Reporter Browse Project Permission
- CVS ssh Jira Integration
- Displaying a Field Based on Another Field Selection
- Editing a custom field option
- Field Layout Schemes in JIRA 3.x
- Fields Allowing Custom HTML or JavaScript
- Finding the Id for Issue Types
- How can I control the editing of issue fields via workflow?
- How do I assign issues to multiple users
- How do I disable Firebug for JIRA?
- How Do I Use an SSL Certificate Generated Using openssl?
- How to change Multi Select Custom field size using script
- How to change the font size for printing an issue
- How to change the location of stdout and stderr logs
- How to clear the resolution field when the issue is reopened
- How to configure comment field to become mandatory in workflow transition
- How to convert types using Jelly
- How to deactivate comments for closed issues
- How to display a different format for the Number customfield
- How to display custom field of the sub-task in the parent issue screen?
- How to Hide "Can't access your account?" Link
- How to Limit the Number of Characters Entered in a Summary Field
- How to recover the comments viewable by a Project Role which has been deleted
- How to Remove 'Unknown' Option from 'Component' and 'Fix Versions'
- How to show a transition only when the Assignee is different from the Current User
- How to update custom field values during workflow transition.
- Letting customers only create issues
- Login problems
- Making JIRA login case insensitive for JIRA 3.13.x
- Parsing utf-7 emails
- QuickSearch guesses the issue key prefix (sometimes)
- Receiving Notification for Select Issues or Updates
- Removing Commas for Values Held in Number Field Custom Field Type
- Removing invalid characters from XML backups
- Removing NONE from the Issue Security Drop-Down List
- Resolved issues appearing in Open issues filters
- Retrieving the JIRA Administrator
- Sending JIRA Data to Support
- Setting Additional Fields for Issues Created from Email
- Setting a Default Value in the Description Field
- Setting Priority field value based on customfield value
- Showing Extended Timestamp in the Created Column of the Issue Navigator
- Tracking the Time Taken for Each Workflow Transition
- Troubleshooting Issue Creation Via Email
- Using JIRA to Manage reusable modules
- Where are the application server logs?
- XML format for import & export files
- How to Enable the FishEye Plugin from the Plugin Administration Screen
- How to Change the Number of Rows Allowed in the Text Type Custom Field Renderer
- How to Make a Federated JIRA Instance
- How to Activate Header Row for Subtask List in Issue Detail View
- How to Remove Duplicate Entries for Names and Groups
- How Come JIRA does Not Show Direct SQL Data Modifications
- How to get JIRA Pages to Render when URL Contains an Underscore
- How to disable or enable the GOT FEEDBACK button
- How do I reduce my user count in JIRA
- How to Bulk Edit Groups in JIRA
- How to Configure Workflow to allow Certain Group to Perform Certain Workflow Transition
- How to Create a FishEye's Changeset or Crucible's Review Link on JIRA's Comment or Description
- How to make the 'Assignee' field required when 'Allow unassigned issues' is turn ON in General Configuration?
- How to allow users to view sub-task only but not its parent issue
- How to change the Date Time Range Picker format to 24h format
- What if you wish your Custom Field Appearing in Issue Navigator but not willing to set the context to All issue types
- Why Fix/Affected Version sort differently in issue screen after picking more than one version?
- Modify the gadget limit on a dashboard
- How to add comments to Excel export
- How to change the Original Step in Workflow Transition
- How to Hide the "Configure Fields" Button on the Create Issue Screen
- How to display the issue type name in issue navigator column beside the image icon
- How to Edit Bundled or System Plugins
- How to auto disable compatibility mode in Internet Explorer
- How to restore a single attachment to an issue
- JIRA does not pick up the data after running an UPDATE or DELETE SQL statement
- Why is Resolution Date set on Unresolved Issues after a CSV import
- How to Set Monday as First Day of Week in Date Picker Calendar
- How To Remove the Message 'Some issue types are unavailable due to incompatible field configuration and/or workflow associations.' from Edit Issue Screen
- After rename user from LDAP, will JIRA create a new user account ?
On this page
Related content
- Configuring the initial status
- Configuring the initial status
- Configure the initial status
- Configuring the initial status
- Configuring statuses, resolutions, and priorities
- Configuring statuses, resolutions, and priorities
- Create and configure the recommended Status embed
- How to change the status on a Workflow in Jira
- Configuring a board
- Change page settings
The information on this page relates to customizations in JIRA Applications. Consequently, Atlassian Support cannot guarantee the provision of any support for the steps described on this page as customizations are not covered under Atlassian Support Offerings. Please be aware that this material is provided for your information only and that you use it at your own risk.
Also, please be aware that customizations done by directly modifying files are not included in the upgrade process. These modifications will need to be reapplied manually on the upgraded instance.
JIRA does not have the ability to auto-escalate issues meeting a certain criteria. There are a two solutions on how to implement Automatic Escalation in JIRA:
- By using a Jelly script, issues that meet a certain criteria from a filter can be made to perform an action as described in the Jelly Escalation documentation.
- Users/groups can also be notified with subscription to filters (e.g. Users can be periodically notified if an issue has been update for the last 2 days). Please refer to Receiving Search Results via Email for more information.
Last modified on Jun 5, 2014
Related content
- Configuring the initial status
- Configuring the initial status
- Configure the initial status
- Configuring the initial status
- Configuring statuses, resolutions, and priorities
- Configuring statuses, resolutions, and priorities
- Create and configure the recommended Status embed
- How to change the status on a Workflow in Jira
- Configuring a board
- Change page settings
Powered by Confluence and Scroll Viewport.