Finding duplicate user accounts

Get the total number of duplicate user accounts

You can get the total number of duplicate user accounts by calling the count method, where <BASE_URL> is the URL of your Jira instance and <USERNAME>:<PASSWORD> are your Jira username and password:

curl -X GET "<BASE_URL>/rest/api/2/user/duplicated/count" \
  -u "<USERNAME>:<PASSWORD>"

The response is a dictionary with a count property that stores the total number of duplicate user accounts. For example:

{
  "count": 1
}

Get a detailed list of duplicate accounts

You can get a list of all the duplicate user accounts by calling the list method, where <BASE_URL> is the URL of your Jira instance and <USERNAME>:<PASSWORD> are your Jira username and password:

curl -X GET "<BASE_URL>/rest/api/2/user/duplicated/list" \
  -u "<USERNAME>:<PASSWORD>"

The response is a dictionary listing each duplicate user account as a separate property that stores an array of objects. Each object in the array contains the user directory ID, the directory name, and a boolean flag indicating whether the account is active. For example:

{
  "johndoe": [
    {
      "directoryId": 1,
      "directoryName": "Jira Internal Directory",
      "userActive": true
    },
    {
      "directoryId": 10000,
      "directoryName": "Crowd Server",
      "userActive": true
    }
  ]
}

Response cache

The responses returned by the count and list methods are stored in the cache for 10 minutes. The cache is flushed automatically every time a directory is added, deleted, enabled, disabled, reordered, or synchronized.

Jira System Administrators can also flush the cache manually by adding the flush=true query string parameter to the resource URL. For example:

curl -X GET "<BASE_URL>/rest/api/2/user/duplicated/list?flush=true" \
   -u "<USERNAME>:<PASSWORD>"