Jira Server mobile app

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Using Jira Core?

If you're using Jira Core, see Jira Core mobile app.

About the app

Here's what you'll get, and what you can do in the app:

  • Manage projects from your fingertips
    Search and browse your projects and boards, along with all issues your team is working on. View details about your issues and add some more.
  • Collaborate on the go
    Create issues and add them straight to your projects. Add comments to keep your team in the loop, and @mention away to get your teammate's immediate attention.
  • Keep the work moving
    Track the ongoing work on your boards, and transition issues through statuses to get the work done.
  • Get back to your work, fast
    Use your favorite filters to quickly find important issues and projects, or just view the list of all issues you've been working on recently.
  • Stay up-to-date, always
    Get real-time notifications about activity in your projects so you don't miss a single thing. Customize what you're notified about and when.
  • Open links directly in the app (for Jira 8.4 and later)
    To help you navigate between pages, you can go directly from a link, for example in an email notification, to the app. If you do not have the app yet, clicking the link will take you to the app download page in Play store (only for Android). Simply click the Open in app button that displays in mobile web.
    To use this option, make sure to upgrade your Jira to version 8.4 or later.


What you'll need

Jira Software requirements

In order for your users to try the Jira Server app, you will need to upgrade your Jira instance to Jira Software 8.3 or later.

Device requirements

In order to use the app, your users will need a device with either:

  • Android 5.0 (Lollipop) or later, or
  • iOS 12 or later (iPhone, iPad or iPod Touch)

Upgrading the app

If you have used the app before and would like to try out the latest version, make sure you do the following:

  • Upgrade your Jira instance to Jira Software 8.3,
  • Remove the app from your device, and download it again from the App Store or Play Store

Downloading the app

You can download the app for Android (both beta and public version are available) or iOS.

Considerations for administrators

Here are some things to consider when determining whether your users will be able to use the app.

VPN and firewalls...

VPN and firewalls

If your Jira instance is not accessible on the public internet, users will need to connect their device to your network or virtual private network (VPN) in order to use the app.

We recommend providing your users with step-by-step instructions on how to connect to your VPN when you let them know the mobile app is available, as this is something Atlassian Support will not be able to help them with.

SSL...

SSL

The app accepts both HTTP and HTTPS connections.

If your Jira instance is configured to use SSL, you will not be able to log in on the app if:

  • your certificate is self signed

  • the Certificate Authority (CA) is unknown, or is not one that Android / iOS trusts by default (for example it might be a new CA that is not yet trusted, or a private CA)

  • your certificate is missing an intermediate CA, affecting the certificate chain.

See our Knowledge base article for information on how to resolve this.

Login and authentication...

Login and authentication

The app supports all common Jira user management configurations, including external user directories and SAML single sign-on. Users will need to sign in to use the app, even if your site allows anonymous access.

Mobile Device Management (MDM)...

Mobile Device Management (MDM)

We do not currently support any mobile device management (MDM) or app management solutions.

Third party apps and visual customizations...

Third party add-ons and visual customizations

The mobile app provides a simple, lightweight way for users to view, create, edit and collaborate on issues. Complex interactions, including those provided by add-ons, will not be available in the app.

Any look and feel customizations you’ve made to your Jira instance will not be reflected in the app.

Related pages and known issues

Having problems when using the app? Check if they're listed here:

Last modified on Sep 9, 2019

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