Best practices for software teams using Jira Service Management

This guide helps teams using server versions of Jira Service Management and Jira Software.


Software teams that develop with Jira Software can give technical support and get customer feedback using Jira Service Management. Teams using Jira Software can view and comment on Jira Service Management bug reports without any additional licensing or billing cost. Read more about collaborating on Jira Service Management.

You can use this guide and Jira Service Management's customer service project template to:

  • collect user bugs and feedback via a built-in web portal
  • give users technical support
  • help users with licensing and billing

Jira Service Management is highly configurable, and the template is just a starting point. Over time, you can fine-tune the template to your specific business needs.

This guide covers how to:

Last modified on Nov 23, 2020

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