Confluence Email

This section contains articles about both Mail Archiving and Notifications.

Diagnosis

To debug mail issues, add the following packages to the log output. See Configuring Logging. Set the level to DEBUG for the classes:

1. com.atlassian.confluence.mail
2. com.atlassian.confluence.jmx

Knowledge Base Articles

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  Notification E-mails Are Not Being Sent for Watched Content
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  E-mail notifications not working, test e-mails working
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  Email notifications from Confluence are duplicated using Microsoft Exchange Server
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  Notification Box Is Empty
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  Unable to Send Email Due To SMTPSendFailedException: 530 5.7.0 Must issue a STARTTLS command first
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  Confluence Mention Plugin dependencies
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  The Workbox notifications icon on upper-right is missing or not appearing
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  Notification box Error: service matching filter=(objectClass=com.atlassian.mywork.service.LocaleService) unavailable
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  Notifications Fail to Load
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  In-App Notifications not appearing although Application Link is working
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  Fetching Mails to Space Fails Due to error cannot be cast to com.atlassian.confluence.content.CustomContentEntityObject
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  Removing Watches for a Deleted User
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  Creating Support Request causes Message size exceeds fixed maximum message size
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  JIRA notifications are not included in the Confluence Workbox
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  Sending Email Fails Due to 501 Syntax: HELO Hostname Error
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  How to uncheck 'Notify watchers' check box on Confluence editor by default
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  No authentication mechanisms supported by both server and client when Configuring Microsoft Exchange SMTP Server
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  Cannot Send Email Due to 'javax.mail.NoSuchProviderException' SMTP Error
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  'com.sun.mail.smtp.SMTPSendFailedException 553 5.5.4 Domain name required for sender address' when Configuring Mail Server
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  How do I check which spaces have email accounts?
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  Mail notifications are duplicated when using Microsoft Exchange Server
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  Unable to Send Email Due to 'javax.mail.AuthenticationFailedException' Error Message
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  Null value was assigned to a property of primitive type setter of com.atlassian.confluence.mail.notification.Notification.digest
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  Confluence daily summary email is disabled due to corrupted index
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  Confluence is unable to connect to the mail server (response code 421)
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  Getting '501 Syntactically invalid HELO argument' Error when Sending Mail From Confluence
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  Email is Misaligned in Outlook 2007
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  Certain Mail Messages Fail to Import
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  Email Messages Are Not Sent Due to 'java.lang.ClassCastException com.atlassian.confluence.mail.template.ConfluenceMailQueueItem'
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  504 Error Setting up SMTP Server
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  How to disable Show Changed Content to all users
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  Error Connecting to POP3 Account
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  Health Check: Mail Error Queue
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  550 5.7.1 Unable to Relay Mail From Exchange Server
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  Recently Updated, Mail, or Search not functioning
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  Where Can I View Email Imported to Confluence for Archiving?
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  NullPointerException when Sending a Test Email
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  Unable to Receive Email Notifications From Confluence
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  Notifications and the Share Page Functionality do not Work in Confluence 3.5 or Later
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  Reset password e-mail throws error No authentication mechansims supported by both server and client
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  SocketTimeoutException when sending email With STARTTLS
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  554 Relay Rejected for Policy Reasons Errors when Sending Mail from Confluence
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  How to get the number of users who subscribed for email daily update.
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  Confluence Mail Server Setup issue due to TLS
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  After Confluence Upgrade, JNDI Configured Email Gives Error Page When Sending Test Email
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  ClassCastException gnu.mail.handler.TextPlain when Sending Test Mail due to GNU Java
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  How to change local user's e-mail address in Confluence
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  PSSRV-11702: Email Daily Report is not sent
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  Mail Troubleshooting
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  How To Set the SMTP Timeout in Confluence
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  How to Audit Personal User Email Settings Using the Database
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  How do I configure Confluence to use Gmail as the mail server?
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  Confluence unable to send email through Gmail server due to 'SocketTimeoutException: Read timed out'
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  How to change all Confluence internal users e-mail domain name in bulk
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  Health Check: Mail Queue
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  Sending email failed with Caused by: javax.mail.MessagingException: [EOF]