Troubleshooting the SharePoint Connector

Please refer to our knowledge base for help with the known issues and limitations in the Confluence SharePoint Connector:

• SharePoint Connector Limitations and Known Issues

Here are some tools to help you diagnose and solve problems that you may encounter:

• Analyzing the SharePoint Logs — In the event of errors or other unexpected behavior, examining the SharePoint logs can often provide clues as to the source of the problem.
• Tracing the SharePoint Feature — To troubleshoot or debug the SharePoint feature you can enable tracing and then view the trace with a tool such as DebugView.
• Troubleshooting the SharePoint Configuration in Confluence — When the SharePoint Connector configuration is set up properly it just works. However when it does not work it can be tricky to diagnose the problem, given the two different platforms trying to authenticate, authorize, and communicate across different servers. Here are some things to check on the Confluence side.
• Using the CSI Diagnostics Tool to Test Confluence and SharePoint Connectivity — If you are having trouble connecting to SharePoint from Confluence or to Confluence from SharePoint, you may want to perform some diagnostics to see what the problem is. Attached is a tool called 'CSI Diagnostics' which you can use to test the web services used to connect from SharePoint to Confluence and vice-versa.
• Determining which NTLM version is used — This applies if you are using the IWA (NTLM only) configuration.
• Enable Detailed Logging for the SharePoint Connector NTLM Proxy
• Troubleshooting Problems with the SharePoint Connector using TCPTrace
• Enable Verbose Log for SharePoint Connector Components at SharePoint server