Manage your bill for Atlassian products

Still need help?

The Atlassian Community is here for you.

Ask the community

Your Confluence and Jira product service will be billed based on the user count with access to products at the end of your billing cycle. The user count is automatically adjusted when site administrators add or remove users. Additional users will be billed in the next monthly cycle.

Example

If you have 9 Confluence users, you'll be charged at the 10 user tier at the end of your billing cycle. If you add two more users in the following month, you'll be charged at the 15 user tier at the end of the next billing cycle.

The billing contacts listed in my.atlassian.com will be emailed a preview of your bill 3 days before the end of your billing cycle. Your site administrators can always remove users or product access prior to the renewal date to maintain your current user tier.

When the user tier of a base product changes, the user tier for its add-ons will change accordingly.

To view your user count, go to  > Site administration > Billing > Manage subscriptions.

View your billing information

To access your billing information, choose 

> Site administration, then choose Billing under Subscriptions & Billing

Once there, you can see the following details:

  • the pricing tier your cloud products and apps are on
  • the total cost based on the current usage
  • your next billing period
  • the next payment date for your subscription renewal
  • which products and add-ons you're trialing or subscribed to.

Update your billing details

To view or edit your billing address and the credit card you're using for payment, choose Billing details in the left panel.

Update the billing contact

To change who receives the billing invoices for your subscription, choose Overview in the left panel, then Make me billing contact.

The previous billing contact will receive an email to tell them about the change, but they won't receive future billing invoices.

To update the technical contact, see How do I update the Contacts for my Atlassian products?

View your billing history

To see your previous bills, choose Billing history in the left panel. You can also go to my.atlassian.com.

See also How do I update the Contacts for my Atlassian products?


Last modified on Jan 11, 2019

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.