Manage your bill for Atlassian products
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From your organization at admin.atlassian.com, if the Users list and Groups list are under the Directory tab, view the improved user management content.
Your company is billed for products based on your product plans and the number of users with product access at the end of your billing cycle. You manage your bills for Confluence and Jira products from your site’s Administration at admin.atlassian.com.
Products with an Enterprise plan are billed at the organization level, which means you won’t find them in your site bill like you will for Standard and Premium plans. To learn how we bill for Enterprise products, see Manage your bill for Enterprise products.
To access your billing information:
From your site’s Administration, go to Billing under Subscriptions & Billing. From the Billing pages, you’ll see your bill estimate based on current usage, the dates of your next billing period, and your product trials and subscriptions.
To view your product plan:
From your site’s Administration, go to Billing > Bill estimate. To change your product plan, see Product plans (link below).
To view your billing history:
From your site’s Administration, go to Billing > Billing history. From there, select Download to open an individual bill. You can also view your billing history from my.atlassian.com.
To add or update your billing details:
Add your billing details to your site to start making payments. If you're already paying, you can always update your billing address and the credit card you're using for payment. From your site’s Administration, go to Billing > Billing details. After making your updates, select Save.
Billing contacts
Three days before the end of your billing cycle, the billing contacts listed on my.atlassian.com receive an email with a preview of your bill.
To update the billing contact:
From your site’s Administration, go to Billing > Billing details.
Under Billing contact, click Make me a billing contact.
When you update billing contact, the previous billing contact will no longer receive billing invoices. See also How do I update the Contacts for my Atlassian products?
Product plans
We offer Free, Standard, Premium, and Enterprise plans for Jira Software, Jira Service Management, and Confluence. Only Free and Standard plans are available for Jira Work Management. For details about each plan, see Jira Cloud plans and Confluence Cloud plans.
To change your product plan:
From your site’s Administration, go to Billing > Manage subscriptions. You’ll see the plan for each product under its subscription details.
Select Change next to the product’s plan.
From the Select plan page, select the plan you want.
After you agree to the Atlassian Cloud Terms of Service and Privacy Policy, click Confirm plan change.
To change to or from an Enterprise plan, fill out our contact form and someone from our team will reach out.
You’re unable to change to a Free plan if:
You make annual payments – Contact us to switch to monthly payments so that you can change to Free.
More than 10 users have access to the product with the plan – Remove product access from users until you’re down to 10 before you can change to Free. If you aren’t sure how many users have access to the product, you can see a user count for each product on the Manage subscriptions page.
Monthly and annual payments
We offer the option of monthly or annual payments for your bill. The Billing details page lists whether your current payment type is annual or monthly.
Under annual billing cycle, you can either choose a one year or a two-year billing cycle.
If you want to switch from annual to monthly payments, please contact us to request the change.
To switch to an annual billing cycle for your bill:
- Log into your cloud site and navigate to Administration > Manage subscriptions.
Under Payment options, select Choose annual payment.
- Review your billing details. Here you can update your tiers and plans depending on your requirement.
- After reviewing your billing details, you may either follow the next steps to complete your payment or save a price quote for later.
Your annual billing cycle will start from the last day of your current billing cycle and you'll pay a prorated price for the rest of your billing period.
Free plans are not part of annual payments. When you choose annual payments, Free plans will be upgraded to Standard plans.
Improved user management experience
Your company is billed for products based on your product plans and the number of users with product access at the end of your billing cycle. You manage your bills for Confluence and Jira products from your organization’s Administration at admin.atlassian.com.
Products with an Enterprise plan are billed at the organization level, which means you won’t find them in your site bill like you will for Standard and Premium plans. To learn how we bill for Enterprise products, see Manage your bill for Enterprise products.
To access your billing information:
From your organization’s administration, go to Billing, and select your site name. From the Billing pages, you’ll see your bill estimate based on current usage, the dates of your next billing period, and your product trials and subscriptions.
To view your product plan:
From your organization’s administration, go to Billing, select your site name, and then select Bill estimate. To change your product plan, see Product plans (link below).
To view your billing history:
From your organization’s administration, go to Billing, select your site name, and then select Billing history. From there, select Download to open an individual bill. You can also view your billing history from my.atlassian.com.
To add or update your billing details:
Add your billing details to your site to start making payments. If you're already paying, you can always update your billing address and the credit card you're using for payment. From your organization’s administration, go to Billing, select your site name, and then select Billing details. After making your updates, select Save.
Billing contacts
Three days before the end of your billing cycle, the billing contacts listed on my.atlassian.com receive an email with a preview of your bill.
To update the billing contact:
From your organization’s administration, go to Billing, select your site name, and then select Billing details.
Under Billing contact, select Make me a billing contact.
When you update billing contact, the previous billing contact will no longer receive billing invoices. See also How do I update the Contacts for my Atlassian products?
Product plans
We offer Free, Standard, Premium, and Enterprise plans for Jira Software, Jira Service Management, and Confluence. Only Free and Standard plans are available for Jira Work Management. For details about each plan, see Jira Cloud plans and Confluence Cloud plans.
To change your product plan:
From your organization’s administration, go to Billing and select your site name. In the Manage subscriptions page, you’ll see the plan for each product under its subscription details.
Select Change next to the product’s plan.
From the Select plan page, select the plan you want.
After you agree to the Atlassian Cloud Terms of Service and Privacy Policy, select Confirm plan change.
To change to or from an Enterprise plan, fill out our contact form and someone from our team will reach out.
You’re unable to change to a Free plan if:
You make annual payments – Contact us to switch to monthly payments so that you can change to Free.
More than 10 users have access to the product with the plan – Remove product access from users until you’re down to 10 before you can change to Free. If you aren’t sure how many users have access to the product, you can see a user count for each product on the Manage subscriptions page.
- If you're on a Standard or Premium trial with more than 10 users, please be sure to take one of the following actions before the end of your trial to avoid site deactivation:
- Remove users and downgrade your account. This can be done by making sure you have 10 or fewer users. (Guide) How to remove users. Alternatively, you can change back to the Free plan by going to Settings > Billing > Manage subscriptions.
Monthly and annual payments
We offer the option of monthly or annual payments for your bill. The Billing details page lists whether your current payment type is annual or monthly and includes an option for switching.
You’re unable to switch payment plans from the Billing details page and need to contact us to request the change if:
- You want to switch from annual to monthly payments.
You want to switch from monthly to annuals payments and only have Free plans.
To switch to an annual payment type for your bill:
From your organization’s administration, go to Billing, select your site name, and then select Billing details.
Under Billing period, select Switch to annual payment.
Review your billing details, and select Pay & switch to annual.
Your annual bill will start the last day of your current billing period. If you decide not to pay your bill right away and miss your first payment, you’ll continue to make monthly payments as if you didn’t make any changes.
If you have combination of products on Free plans and non-Free plans, we’ll walk you through changing your Free plans to Standard when you try to switch.
After you select Switch to annual payment, a dialog asks you to agree to change to a Standard plan. Select Change billing to continue.