Disabling and enabling apps

You can enable or disable Atlassian application apps (also known as add-ons or plugins) for Atlassian Server applications from the Manage add-ons or Manage apps page. Disabling an app makes its features unavailable in the application, but it doesn't actually remove it. Disabling apps is sometimes useful for troubleshooting application problems, and disabled apps can always be re-enabled later.

Apps that are essential for system operation can't be disabled.

If you want to remove an app from your application instance completely, uninstall the app.

You can disable user-installed apps individually or all at once (safe mode).

On this page:

Disabling an app

To disable a user-installed app in your application:

  1. From the top navigation bar in your application, choose > Add-ons or Manage apps
  2. Find the app you want to disable then choose Disable

Once the app is disabled, its features are immediately unavailable in the application. If existing artifacts use the app, you may see an error message. For example, if you disable the Team Calendars in Confluence, existing pages that have a calendar will display an 'unknown macro' error.

System apps often can't be disabled, because they're integral to the operation of your application. 

Unsubscribing and uninstalling paid apps in Cloud instances

Apps cannot be disabled in Atlassian Cloud applications. To stop using an app, you must either uninstall, or unsubscribe, which cancels your subscription to the app.


Enabling an app

To enable a user-installed app in your application:

  1. From the top navigation bar in your application, choose > Add-ons or Manage apps
  2. Find the app you want to disable then choose Enable

Disabling or enabling all apps (using Safe Mode)

Running your Atlassian Server application in Safe Mode disables all user installed apps at once. All apps that were disabled when you entered Safe Mode will be re-enabled when you exit Safe Mode.

To enable safe mode: 

  1. From the top navigation bar in your application, choose > Add-ons or Manage apps
You can now individually enable or uninstall apps.

When finished, you can exit safe mode by clicking one of these links in the Safe Mode banner:

  • Exit Safe Mode and restore the previous configuration enables user-installed apps, restoring your configuration to the state before you entered Safe Mode.
  • Exit Safe Mode and keep the current configuration enables user-installed apps, keeping all changes made to your configuration while in Safe Mode.
Last modified on Sep 16, 2018

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