Managing user requests for Marketplace apps

If the request feature is enabled in your Atlassian application, non-administrative users can access the Atlassian Marketplace directly from the application's interface.

The Find new add-ons or Find new apps page gives users an in-product view of the Marketplace website. Unlike accessing the Marketplace directly, the in-product view tailors the view for the Atlassian application. For example, it only shows JIRA apps when browsing from JIRA. This in-product view of the Marketplace gives day-to-day users of the Atlassian applications, not just administrators, an easy way to discover apps that can help them work.

When users find an app they'd like, they can submit a request to their site administrators with just a few clicks.

On this page:

How non-administrators request apps

The Marketplace page gives end users a limited view of the Find new add-ons or Find new apps page that is available to system administrators. Instead of installing or trying apps from the page, however, they can only request apps.

Users can browse for apps by clicking the Atlassian Marketplace link in their profile menu. When they find an app they like, they can click Request next to the app and enter an optional message for admins.

When users submit their requests, it generates a notification for admins via email and in the UPM user interface.

Viewing user requests

  1. From the top navigation bar in your application, choose > Add-ons or Manage apps
  2. Choose Find new add-ons or Find new apps
  3. From the filter, choose Most Requested.
    Requested apps appear at the top of the list, with the most requested first.
  4. Click the app to see more information about the request.
    The details view shows the messages submitted by users in their requests.
  5. From there, you can buy, try or install the app or click Dismiss to clear the request count and remove it from the requested apps list.

Disabling user requests

The user request feature is enabled by default, but you can disable it for your application. (warning) This is not  applicable for Cloud.

Disabling user requests does not clear existing requests for apps from the system. If you re-enable requests, previously submitted requests will appear.

To disable user app requests:

  1. From the top navigation bar in your application, choose > Add-ons or Manage apps
  2. Click the Settings link at the bottom of the page. 
  3. Clear the Allow users to request apps option.
  4. Click Apply to save the change and return to the page.
Last modified on Jul 1, 2020

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