Jira Data Center Troubleshooting

We've gathered some resources and troubleshooting tips that will help you solve your problems with Jira Data Center.

Health checks

Jira Data Center is equipped with a set of health checks that let you monitor the whole cluster and each node individually. It's the first place where you should start troubleshooting to get an idea of what exactly is not working. See Health check tools.

Performance

Troubleshooting performance is tricky, because it's often related to different areas and configurations, and usually means isolating out each possible cause one by one. We've prepared a guide that will help you with that. See Troubleshooting performance.

Jira Knowledge Base

All problems related to Jira are solved by our Support teams, and the solutions are published as knowledge base articles. It's enough if you type the problem or the error message you're getting into the search bar, and you'll see the related articles. See Knowledge Base.

Common problems

This is a set of most common problems that we keep seeing in our Support tickets. Take a look if your problem wasn't solved already in someone else's environment. See Common problems.