an error was encountered while retrieving plugin details

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Symptoms

When trying to add a plugin (e.g. Awesome Graphs for Stash) you get the above error.

Cause

There may be a firewall/proxy blocking the following URLs:

https://plugins.atlassian.com
https://marketplace.atlassinan.com

Workaround

You can upload the Plugin manually:

  1. Download the plugin
  2. Go to Administration PagePlugins & Apps - Plugins
  3. Go to Install tab - Upload Plugin (on the right)
  4. Chose the plugin and click on upload}

Resolution

You should ask your Network Administrator to allow access for those URLs.

Last modified on Feb 23, 2016

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