Create support zip fails with timeout message


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After creating a Support Zip, the following appears in the Stash UI:

Your request timed out. Please try again. If you're sending a support request, please check your mail settings.


This is a bug on the Support Tools Plugin for when the Support Zip is too big:  Unable to locate Jira server for this macro. It may be due to Application Link configuration.


Although that message is reported by the plugin, the file is generated within your $STASH_HOME/export directory. Please monitor this directory as the file is built in memory and written to the disk in one go - thus you'll notice the file with 0 bytes size until the plugin is finished.

Last modified on Mar 30, 2016

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