Bitbucket Server does not send emails after a restart

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

After restarting Bitbucket Server, no notification emails are being sent.

The following appears in the atlassian-bitbucket.log

2014-05-01 09:27:21,749 ERROR [localhost-startStop-1]  c.a.plugin.manager.PluginEnabler Unable to start the following plugins due to timeout while waiting for plugin to enable: com.atlassian.bitbucket.server.bitbucket-notification

Cause

The Bitbucket Server Notification plugin has failed to enable and no emails are being sent. This is likely caused by corrupted plugin cache.

Workaround

Attempt to re-enable the Bitbucket Server Notification plugin under Administration >> Manage add-ons >> All add-ons.

Resolution

Clear the plugin cache by doing the following:

  1. Stop Bitbucket Server
  2. Delete <BITBUCKET_HOME>/plugins/.bundled-plugins and <BITBUCKET_HOME>/plugins/.osgi-cache (these will be recreated on startup)
  3. Start Bitbucket Server
Last modified on Jul 5, 2016

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