How to log in to my Atlassian cloud site for the first time

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This article only applies to Atlassian's cloud products. Learn more about the differences between cloud and server.

Problem

  • I have the URL to my cloud site and email I signed up with, but I can't log in.

  • I cannot remember the URL to my cloud site.

Resolution

I have the URL to my cloud site and email I signed up with, but I can't log in

  1. Try to log in to your site using the URL (e.g. <yourcompany>.atlassian.net) and your username (your email address). 
  2. Click Can’t log in? to get a link to reset your password.

If you need further help, refer to Atlassian login issues.

I cannot remember the URL to my cloud site

  1. Check your email for a welcome email with the subject line “Get started on something amazing.” (If you don't see an email, check in your spam folder to see if it's in there.)
  2. Make note of your cloud site URL or click the link to access your account. 

If you still can't find an email from us, contact our billing and licensing team.


Description Get help logging into your Atlassian cloud site for the first time if you forget your password or site URL
Product Jira, Jira Service Desk, Jira Software, Confluence, Bitbucket
Last modified on Jan 18, 2019

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