Creating A Jira Administrator That Does Not Count Towards License

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible


In some use cases, and organization may not have room in their allotted licenses for a dedicated admin user. This guide will show you have a user that cannot work on or view any tickets, but have access to all of the administration menus.


This solution is only for JIRA versions 7.x, this will not work in JIRA 6.x and below due to a different handling of what users count towards your license.

  1. Create a new user account in your internal directory, ensuring that it does not share a name with any LDAP users.
  2. Create a new group for that user, such as local-admins and ensure that that is the only group they are a member of.
  3. From ⚙ > System > Global Permissions, grant the group from the previous step the JIRA System Administrators and JIRA Administrators permission.
  4. Log in as that user to test that they have full admin permissions, and that your license count has not increased.

Last modified on Jul 18, 2020

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