Creating A Jira Administrator That Does Not Count Towards License

On this page

Still need help?

The Atlassian Community is here for you.

Ask the community

This Knowledge Base article was written specifically for the Atlassian Server platform. Due to the Functional differences in Atlassian Cloud, the contents of this article cannot be applied to Atlassian Cloud applications.

Purpose

In some use cases, and organization may not have room in their allotted licenses for a dedicated admin user. This guide will show you have a user that cannot work on or view any tickets, but have access to all of the administration menus.

Solution

This solution is only for JIRA versions 7.x, this will not work in JIRA 6.x and below due to a different handling of what users count towards your license.

  1. Create a new user account in your internal directory, ensuring that it does not share a name with any LDAP users.
  2. Create a new group for that user, such as local-admins and ensure that that is the only group they are a member of.
  3. From ⚙ > System > Global Permissions, grant the group from the previous step the JIRA System Administrators and JIRA Administrators permission.
  4. Log in at that user to test that they have full admin permissions, and that your license count has not increased.

Last modified on Mar 27, 2019

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.