Users are unable to log in to JIRA (LDAP: error code 49, data 52e)

This Knowledge Base article was written specifically for the Atlassian Server platform. Due to the Restricted functions in Atlassian Cloud apps, the contents of this article cannot be applied to Atlassian Cloud applications.

Problem

Users are unable to log in. Nothing has changed in JIRA side.

The following appears in the atlassian-jira.log:

2017-10-25 14:13:07,009 ERROR [scheduler_Worker-3] [atlassian.crowd.directory.DbCachingDirectoryPoller] pollChanges Error occurred while refreshing the cache for directory [ 31064065 ].
com.atlassian.crowd.exception.OperationFailedException: Error looking up attributes for highestCommittedUSN
	at com.atlassian.crowd.directory.MicrosoftActiveDirectory.fetchHighestCommittedUSN(MicrosoftActiveDirectory.java:847)

...

Caused by: org.springframework.ldap.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C09042F, comment: AcceptSecurityContext error, data 52e, v2580 ]; nested exception is javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C09042F, comment: AcceptSecurityContext error, data 52e, v2580 ]

Cause

LDAP Error 49 data 52e means that the credentials of the user configured to bind LDAP directory with JIRA are incorrect, as described here: https://confluence.atlassian.com/kb/common-user-management-errors-820119309.html#CommonUserManagementErrors-ActiveDirectoryError49

This can happen when that user is either removed or has its password changed from LDAP side.

Resolution 1

Follow the steps outlined at Restore Passwords To Recover Admin User Rights. By doing so, you'll be able to access the User Directory settings and change the "Username" field with a valid admin user or change the "Password" field with the new password, allowing JIRA to connect to LDAP.

Resolution 2

Alternatively, you can run the following query against your database to find out which one is the admin account that JIRA uses to connect to the LDAP:

SELECT * FROM cwd_directory_attribute WHERE attribute_name = 'ldap.userdn'; 


Note: The query may return multiple results in case you have more than one User Directory in your JIRA instance.

Re-adding the user back to the LDAP with the same password should resolve the issue.

Resolution 3

As JIRA storing LDAP Login credential in the database without encryption, you may also update those LDAP credential in your database:

lDAP Password Field

Select * from cwd_directory_attribute where attribute_name = 'ldap.password'

LDAP User Name Field

SELECT * FROM cwd_directory_attribute WHERE attribute_name = 'ldap.userdn';

(info) attribute_value is the fields which storing those data.

(info)  Always perform a backup before you perform edit/update query in the database. It is also highly recommended for you to perform this in a test instance before proceeding with production instance.


Last modified on Mar 7, 2018

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