Purchased Add-ons feature is unavailable
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.
The Purchased Add-ons page from the Universal Plugin Manager (UPM) is inaccessible. The "Purchased add-ons" side-bar navigation link is missing, and navigating directly to the URL at which the page was previously accessible displays the following message:
- Universal Plugin Manager (UPM) 2.20.5+
The Atlassian Marketplace team learned that the Purchased Add-ons page was not functioning as designed. The fix was non-trivial and the feature usage was minimal. After much internal discussion the Marketplace team decided to disable the Purchased Add-ons feature until otherwise notified. The feature is disabled as of UPM 2.20.5. We apologize for any inconvenience this may cause.
There are two options for activating your add-on licenses in your product:
- Purchase an add-on from within UPM, as this is the most optimal flow and will result in the license being installed alongside the corresponding add-on. This flow requires the Atlassian product administrator to be the add-on license purchaser.
- All add-on licenses remain accessible on MyAtlassian. This is especially useful for cases where someone other than the Atlassian product administrator is the add-on license purchaser. We recommend that permitted users (billing or technical license contacts) access their licenses on MyAtlassian and then copy/paste them to their Atlassian product administrators for installation.