Jira Service Management 5.15.x upgrade notes

Jira Service Management Release Notes

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Below are some important notes on upgrading to Jira Service Management 5.15.x. For details on the new features and improvements in this release, see:

Upgrade notes

Encrypted credentials will be re-encrypted on upgrade

We streamlined the way in which credentials are encrypted across Jira Service Management. When you upgrade, saved credentials (such as email channels, Opsgenie, and Confluence Cloud API keys) will be re-encrypted using the new cipher library.

This change will not affect your upgrade process. In case you run into any issues, re-enter the credentials. This will re-encrypt the credentials before they are saved to the database.

New location of the backup export directory

As of Jira Software 9.15.0, the default backup export directory has been changed from <jira-home-dir>/export to <jira-home-dir>/export/backups, where <jira-home-dir> is your Jira [shared] home directory. The export directory is now a general purpose directory used by data pipelines and support zips.

More about important directories and files

Amazon S3 storage configuration updates


We’ve changed the Amazon S3 client to the CRT-based asynchronous version. Also, in bugfix release 5.15.1, we've added a new optional parameter max-concurrency to filestore-config to allow configuring the number of simultaneous threads used for read and write operations. Check out how to use max-concurrency.

End of support announcements

There are no changes to supported platforms in this release.

For the list of supported platforms, check Supported platforms.

For previous announcements, see End of support announcements.

App developers

Check out the Jira Data Center changelog for any important changes regarding apps.

Known issues

This section contains information about any issues that we’ve discovered in our testing. We’re constantly keeping an eye out and if we find anything, we’ll let you know right here.

Random values are added to the Assets custom field

Jira Service Management 5.15.0 and 5.15.1 are affected by a bug, which causes random values to appear in the Assets custom field. We're working on fixing this issue in an upcoming bufgix release. More information about this issue is available under the following link:

JSDSERVER-15255 - Getting issue details... STATUS

Upgrade procedure

To help you upgrade to the latest and greatest:

  • See Upgrading Jira applications for complete upgrade procedures, including all available upgrade methods and pre-upgrade steps.
  • For a more tailored upgrade, go to Jira administration > Applications > Plan your upgrade. We’ll recommend a version to upgrade to, run pre-upgrade checks, and provide you with a custom upgrade guide with step-by-step instructions.
Last modified on Apr 19, 2024

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