Jira Service Management 11.0.x release notes

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Read the Jira Service Management 11.0 upgrade notes for important details about this release and see the full list of issues resolved.

Compatible applications

If you're looking for compatible Jira applications, look no further:

• Jira Software 11.0.x release notes
• Jira Software 11.0.x upgrade notes

Changed sorting behavior for custom fields

For: EVERYONE 

We’ve changed the sorting behavior for Assets and Organizations custom fields that support multiple values. Previously, all values were concatenated for comparison, but now only the smallest value is used which might change the order your items. Explore Assets custom fields

This change enhances sorting accuracy and consistency and affects the following custom fields:

• Assets object

• Assets readonly object

• Assets object (multiple) (legacy)

• Assets referenced object (multiple)

• Organizations

Upgrade from ProForma Lite to ProForma full for free

For:  ADMINS

The ProForma Lite app is no longer supported. If you’re still using ProForma Lite, you can upgrade to the ProForma full app for free, keeping all your Lite forms. Explore how to switch to the full version of ProForma

End of support for the Original theme

For: END USERS ADMINS

With the new light and dark themes that brought accessibility and usability improvements, we’re removing the original theme from all products.

Advance notice: OpenSearch opt-in feature ready for early access

For: ADMINS

We’re working to introduce OpenSearch as an opt-in search engine in Jira. This will provide more advanced indexing options leading to less processing requirements and faster search results. We’re inviting you to be a part of our OpenSearch Early Access Program (EAP)! We’ve updated the OpenSearch upgrade guide to help you get started.

App signing is now enabled by default for app installations

For: ADMINS

In this release, app signing is enabled by default. This feature improves app security and was gradually rolled out across Data Center products. For details, check out this community post.

App signing affects only new app installations; already installed apps will remain intact.

The steps you need to take differ depending on whether you install applications from the Marketplace or build your custom applications.

Install apps from the Marketplace

To do so:

1. Configure the location of the truststore folder as described in Configuring UPM app signature check.
2. Download and install the Atlassian Certificates bundle. For details, see Updating Atlassian Certificate Bundles.
3. That’s it! Enjoy the safe app installations from the Marketplace.

Install custom apps

If you use custom application builds, you can sign and secure your apps:

1. Configure the location of the truststore folder as described in Configuring UPM app signature check.
2. Get the app signature and verification certificate as described in Generating app signature and verification certificate using OpenSSL.
3. Put your new certificate in your Trust store as described in Updating Atlassian Certificate Bundles.
4. Install the signed application.

You can also install the app via the file system without using the app signing feature.

If you’re experiencing issues, check out app signing troubleshooting.

Check indexing stats in JMX

For: ADMINS

We’ve added indexing statistics to the In-Product Diagnostics (IPD). Previously, you could see these statistics exported in jira-stats only. Now, you can also access them through Java Management Extensions (JMX). This change simplifies the integration of indexing statistics with your existing observability tools. More about live monitoring using the JMX interface

Simplification of multipart handling in WebWork

For: ADMINS

We've removed several unused features of the WebWork library within Jira. These features weren't recommended for customization. If you've modified your webwork.properties file, ensure the following fields are set to their default values:

webwork.multipart.parser=custom
webwork.multipart.parser.class=com.atlassian.jira.web.TempFileRemovingMultipartRequestWrapper

Removal of Trusted apps

For: ADMINS

We’re removing Trusted apps to reduce the number of insecure entry points into the products. We’ve replaced this way of exchanging information between Atlassian products with more secure solutions that follow industry best practices, like the OAuth 2.0 protocol.

Before you upgrade to Jira 11.0

Check the compatibility of your Marketplace apps

As a major release, Jira 11.0 introduces backward-incompatible changes to the apps' API. If you build custom in-house apps, you need to test their compatibility and update them.

If you have installed apps from the Atlassian marketplace or another source, you also need to check their compatibility and update them before performing the upgrade. To check app compatibility, visit Checking app compatibility with application updates or the Atlassian Marketplace to see if your app hosting is compatible with your product version.

Resolved issues

See the full list of the issues we’ve resolved throughout the lifecycle of Jira Service Management 11.0.