Jira Service Management 4.20.x Long Term Support release change log

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Jira Service Management 4.20 is a Long Term Support release, and this change log gives you an overview of what's changed in earlier versions. 


About Long Term Support releases
We recommend upgrading Jira Service Management regularly. However, if your organization's process means you only upgrade about once a year, upgrading to a Long Term Support release may be a good option, as it provides continued access to critical security, stability, data integrity, and performance issues until this version reaches end of life.

 



End of Life policy

Atlassian supports feature versions for two years after the first major iteration of that version was released. Once a version reaches End of Life (EOL), you won't receive support for it. Here are the EOL dates for Jira Service Management 4.5, 4.13, and 4.20. Learn more

4.20

19 October, 2023

Learn more

4.13

8 October, 2022

4.5

21 October, 2021

Version compatibility

Each version of Jira Core, Jira Software, and Jira Service Management is compatible with a specific version of the other applications. Here’s the compatibility for Jira Service Management 4.5, 4.13, and 4.20. Learn more

Jira Core

Jira Software

Jira Service Management

8.20

8.20

4.20

8.13

8.13

4.13

8.5

8.5

4.5

Top features

Here's a summary of the great new features awaiting your users, in each release between 4.5 and 4.20.

4.20

This is a Long Term Support release.

  • No new features, to keep things smooth and stable

Release notes

4.19

  • Approvers from Insight asset management (Data Center)

  • Better language support for asset management

  • Manually adjusting projects to better change management (Data Center)

  • Data pipeline improvements (Data Center)

  • Pagination and UI improvements on Screens

Release notes

4.18

  • Another bunch of vulnerabilities fixed in the Jira platform and Jira Service Management

  • Showing SLAs on customer portals (Data Center)

  • Turning off search bar on customer portals (Data Center)

  • Mentions on customer portals (Data Center)

  • Summary of mobile app improvements

  • Analyzing how issues change over time with data pipeline

Release notes

4.17

  • Around 100 security vulnerabilities fixed in the Jira platform

  • Over 20 security vulnerabilities fixed in Jira Service Management

  • Custom fields now included in data pipeline export (Data Center)

Release notes

4.16

  • Get more insights into the usage of custom fields (Data Center)

  • Bulk delete custom fields (Data Center)

  • Default values for the Description field (Data Center)

  • Let users log in with multiple identity providers (Data Center)

  • Check the status of your data pipeline exports (Data Center)

  • Keep Jira safe by disabling basic authentication

Release notes

4.15

  • Mindville's Insight - Asset Management is now part of Jira Service Management (Data Center)

  • Customer portal improvements (cards view in Help Center, rich text editor, voting for requests)

  • Official support for service projects in the Jira mobile app

  • Improved data insights, now also for Jira Service Management

  • Displaying image attachments in email notifications

Release notes

4.14

  • Jira Service Desk is now Jira Service Management

  • New events in the audit log (Data Center)

  • Email templates made better (Data Center)

  • Personal access tokens

  • Embedded Crowd and password encryption

  • Accessibility improvements when creating issues

  • Improved data insights (Data Center)

Release notes

4.13

This is a Long Term Support release.

  • No new features, to keep things smooth and stable

Release notes

4.12

  • Managing Opsgenie incidents in Jira Service Desk

  • Using Confluence Cloud as your knowledge base

  • Jira Service Desk support on mobile (Beta)

  • OAuth 2.0 support for Microsoft

  • Changes to how users are displayed in the user picker

  • More control over your Advanced Audit log (Data Center)

  • Less app impact on indexing (Data Center)

  • Users created automatically with Just-in-time user provisioning (Data Center)

Release notes

4.11

  • Multilingual customer portal and help center

  • Advanced auditing (Data Center)

  • Managing private filters and dashboards

  • Embedded Crowd upgrade

  • Max timeout for the Favorite Filters gadget

  • Configuring how fast stale nodes are moved offline (Data Center)

Release notes

4.10

  • OAuth 2.0 support for incoming mail

  • User anonymization (GDPR) improvements

  • More insight into your custom fields (Data Center)

  • Stale nodes automatically removed (Data Center)

Release notes

4.9

  • Adding an option to control sharing settings for new requests created both via email and customer portal (addition to sharing settings from Jira Service Desk 4.7)

  • Node and application status for Jira Data Center cluster monitoring

  • Accessibility: Text spacing

Release notes

4.8

  • Managing multiple issues at once with bulk actions

  • No more duplicate attachments in requests

  • Accessibility settings

  • Revamped audit log

  • Running Jira Data Center on a single node (available for all versions)

Release notes

4.7

  • Requests are private by default

  • Email verification

  • Changes in how agents are treated by Jira

  • Anonymizing users for GDPR compliance

  • OpenID Connect (Data Center)

Release notes

4.6

  • New portal is now default

  • Improvements to agent queues

  • REST API for managing agent queues

  • Previous and next search results

  • Users and roles made better

  • Custom changes transferred on upgrade

  • Suffix search

  • New health check: JVM code cache

  • Rate limiting (Data Center)

  • New events in the audit log (Data Center)

Release notes

Critical bug fixes

Every release contains a bunch of bug fixes. Here's all the ones that were deemed critical severity, and fixed since 4.5. 

Versions 4.14 to 4.20

4.20

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4.19

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All 4.19 bug fixes

4.18

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All 4.18 bug fixes

4.17

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All 4.17 bug fixes

4.16

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All 4.16 bug fixes

4.15

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All 4.15 bug fixes

4.14

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All 4.14 bug fixes
Versions 4.6 to 4.13
4.13

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4.12

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All 4.12 bug fixes
4.11

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All 4.11 bug fixes
4.10

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All 4.10 bug fixes
4.9

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All 4.9 bug fixes
4.8

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All 4.8 bug fixes
4.7

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All 4.7 bug fixes
4.6

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All 4.6 bug fixes

Supported platform changes

From time to time we'll add or end support for a platform. Here's a summary of the changes since 4.5. 

4.20

Ended support for:

  • Microsoft Edge Legacy


Supported platforms

4.19

Added support for:

  • PostgreSQL 12

End support for:

  • PostgreSQL 9.6

Supported platforms

4.18

No changes

Supported platforms

4.17

Added support for:

  • Microsoft SQL Server 2019

  • Microsoft Edge (Chromium)

Supported platforms

4.16

No changes

Supported platforms

4.15

No changes

Supported platforms

4.14

No changes

Supported platforms

4.13

No changes

Supported platforms

4.12

Ended support for:

  • MySQL 5.6

  • Microsoft SQL Server 2014

Added support for:

  • MySQL 8.0

Supported platforms

4.11

No changes

Supported platforms

4.10

No changes

Supported platforms

4.9

No changes

Supported platforms

4.8

Ended support for:

  • Microsoft SQL Server 2012

  • PostgreSQL 9.4, 9.5

  • Solaris

  • Oracle 12c R1

Supported platforms

4.7

Added support for:

  • PostgreSQL 11 and Aurora 3.0 for Jira Data Center

Supported platforms

4.6

Added support for:

  • PostgreSQL 10

Ended support for:

  • Internet Explorer 11

Supported platforms

Technical upgrade notes

This table is a high level summary of the upgrade notes, you should read the full upgrade notes before upgrading. 

4.20

No important changes


Upgrade notes

4.19

  • Binary installers are now bundled with Java 11

  • You can specify how much CPU is used for the Activity Stream gadget

Upgrade notes

4.18

  • H2 database used for evaluation purposes has been upgraded to a newer version. You won't be able to upgrade without extra steps if you're using this database.

Upgrade notes

4.17

  • Deprecated JIM importers are now removed

Upgrade notes

4.16

  • Changes to data pipeline REST responses

Upgrade notes

4.15

  • We've made small tweaks to some of the email templates. These changes are optional for you.

  • We've made some changes to the web.xml file, so make sure to not copy over the old file after upgrading. This could affect attachments in Jira.

Upgrade notes

4.14

  • For Data Center, we'll move email templates from Jira resources to your Jira shared home directory on upgrade. If you customized the templates, read the upgrade notes for guidance on how to reapply your changes in 4.14.

Upgrade notes

4.13

No important changes

Upgrade notes

4.12

Important notes:

  • Known issue: Azure SQL is reported as unsupported

  • Known issue: MySQL 8.0 is reported as misconfigured

  • We've added database password encryption.

  • We've extended API response to look for archived projects.

  • We've added new events in the Advanced audit log for Data Center.

  • We fixed a bug that caused issues removed from sprint not showing in Burndown Chart or Sprint Report. This required full reindex.

Upgrade notes

4.11

Important notes:

  • We fixed a bug that caused issues removed from sprint not showing in Burndown Chart or Sprint Report. This requires full re-index.

  • We fixed fetching updates from different products in Jira.

  • We upgraded Embedded Crowd in Jira from version 2.0 to 4.0.

  • We upgraded Apache Tomcat from 8.5.50 to 8.5.56.

  • Hipchat got unbundled from Jira.

Upgrade notes

4.10

Important notes:

  • If you're using Google or Microsoft for incoming mail, we recommend that you create an OAuth 2.0 integration, and reconfigure your mail servers and email channels.

Upgrade notes

4.9

Important notes:

  • New API to help the Versions view load faster

Upgrade notes

4.8

Important notes:

  • The new audit log requires that we migrate your current audit log entries. This might take some time, but it will be done in the background.

  • We've enabled Garbage First Garbage Collection (G1 GC) for Jira instances running on Java 11.

Upgrade notes

4.7

Important notes:

  • PostgreSQL 11 support

  • OpenID Connect support for Jira Data Center

  • Changes in the issue collector

  • Disabling HTML in custom fields description

  • Changing how agents are treated in SLAs and automation rules

  • Changed default behavior of sharing new requests with the customer’s organization

Upgrade notes

4.6

Important notes:

  • API change for JXM monitoring

  • Support for PostgreSQL 10

  • New JVM code cache check

  • New information in the audit log

  • Transferring custom modifications from old Jira files

  • Better support for reply emails from Outlook by mailhandlers

Upgrade notes

Last modified on Oct 25, 2021

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