Jira Service Management 4.20.x upgrade notes

Jira Service Management Release Notes

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Below are some important notes on upgrading to Jira Service Management 4.20. For details on the new features and improvements in this release, see the Jira Service Management 4.20.x release notes.

Summary of changes

Upgrade notes

We normally don’t introduce new features in the Long Term Support release but rather consolidate the ones we've introduced since the last Enterprise releases. See our change log for all the features and fixes between the last LTS releases. Learn more

 End of support announcements

In this release, we've ended support for:

  • Microsoft Edge Legacy

Also, in Jira Service Management 4.19, we've removed support for PostgreSQL 9.6. Make sure to migrate to the latest supported version of PostgreSQL before upgrading Jira. See Upgrading from PostgreSQL 9.6 to PostgreSQL 12.

For the list of supported platforms, see Supported platforms.

For previous announcements, see End of support announcements.

 App developers

See Preparing for Jira 8.20 for any important changes regarding apps.

 Upgrade procedure

We've prepared a dedicated upgrade guide for upgrading between Enterprise releases. See Long Term Support release upgrade guide.

Last modified on Oct 25, 2021

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