Jira Service Desk 4.1.x release notes

Release notes for earlier versions of Jira Service Management

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Read the upgrade notes for important details about this release and see the full list of issues resolved.

Compatible applications

If you're looking for compatible Jira applications, look no further:

Meet the new portal experience

You've been telling us that the Jira Service Desk help center and customer portal were missing the mark. Although they connected your teams to your customers, their look was a little dated. Well we've been listening and are excited to announce that the new portal experience is now available, at the click of a button.

Image of the help center with a new banner option and the search bar displaying in the banner.

You wanted better ways to bring your brand to life… sure thing! You wanted to give your customers handy hints at login… why not! You wanted layouts that were easy on the eye regardless of the device you were using… done!

You'll need to unlock these changes once you upgrade to Jira Service Desk 4.1. We've created this handy blog, with step-by-step instructions on how to do this.

Smarter automation webhooks

We know that automation is key to a highly productive service desk because it takes care of repetitive tasks, so agents don't have to. We're pleased to announce that you can now send custom payloads to third-party web services, with our new and improved automation webhooks.

Image of an automation rule with an arrow pointing to the custom payload feature

Whether you want to post a message in a Slack channel when an SLA is about to be breached, or SMS a team lead when a major incident takes place... the choices are endless. To learn more about this feature check out Send alerts with Jira Service Desk webhooks.

Small fix, big win for attachments

Before, attaching screenshots with the same filename to a request in the customer portal rendered duplicate images. We now append a suffix to every filename to avoid this duplication. In the process, we hope we've made the The number 171 in a purple circle users who voted for this fix very happy indeed. (big grin)

To learn the backstory, check out  JSDSERVER-5054 - Getting issue details... STATUS

Elsewhere in the Jira universe

Activity on your account

To let you sleep better at night, we’ve added information about your recent login attempts to your user profile. You can now check when the last successful or failed login was, to find out if somebody (other than you) has tried accessing your account. Until now, this was only available to Jira admins, so go ahead and flex your admin muscles! To find this information, click your avatar at the top-right in Jira, and select Profile.

Shiny new avatars

In the past few months, we've made a lot of UI changes to bring Jira closer to our new Design direction. Following this, we’ve updated the user and project avatars, changing the color palette and shapes.

new avatars in jira beside the old avatars

Resolved issues

Last modified on Aug 14, 2019

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