Jira Service Desk 3.14.x release notes

Release notes for earlier versions of Jira Service Management

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Read the upgrade notes for important info about this release and see the full list of issues resolved. 

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Compatible applications

If you're looking for compatible Jira applications, look no further:

Jira Service Desk has a new look – and it's beautiful

We're bringing a refreshed look and feel to our Server and Data Center products and... drum roll please... it's Jira Service Desk's turn. This work is based on the new Atlassian design and includes updated colors, typography, avatars and icons. Let's take a look...

Queues, glorious queues

Captivating agent views

We wanted to dazzle your users without distracting them, so we haven't made changes to the navigation – your favorite features will be right where you left them.

Project archiving for Data Center 

Jira Service Desk admins rely on projects to connect the right teams to the right pieces of work. If your team has completed a project and moved on, that inactive project is taking up space, slowing you down and adding to the mass of information you have to comb through. So we're thrilled to announce that you can now archive projects in Jira Service Desk Data Center. 

Although no longer visible in the usual places, your projects are safe and can be restored anytime you need them. Learn more at Archiving a project.

IPv6 support

You can now choose to run Jira Service Desk in an IPv6 environment. Head to the upgrade notes for all the details. 

Going Dutch

We've gone Dutch at Jira Service Desk by adding this great language to a growing list of languages available, out of the box. 

You can provide translations and regional messages to your Dutch customers, or choose it as the default language throughout your Jira site. 

New columns for projects

We’ve added two columns to the Projects page to help you determine the importance of a project. You can now see the number of issues in a project and when the last issue was updated. Check it out in Administration () > Projects.

Resolved issues

Issues resolved in 3.14.0

Released on 11 July 2018

T Key Summary Status

Issues resolved in 3.14.1

Released on 11 July 2018

T Key Summary Status

Issues resolved in 3.14.2

Released on 8 August 2018

Key Summary T Created Updated Due Assignee Reporter P Status Resolution


Our wonderful customers...

You play an important role in making Jira Service Desk better. Thanks to everyone who participated in interviews with us, made suggestions, voted, and reported bugs!

Last modified on Dec 31, 2018

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