Jira Service Management 5.6.x release notes

Jira Service Management Release Notes

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Read the Jira Service Management 5.6.x upgrade notes for important details about this release and see the full list of issues resolved.

Compatible applications

If you're looking for compatible Jira applications, look no further:

Further auditing improvements DATA CENTER

We’ve made more progress in improving the coverage of audit logs across Jira Service Management. This time around, we’ve added logs that will let admins track events related to the customer portal, reports, and Assets. We’ve also changed the categories of some existing audit logs. Check out the table below to see a full list of the audit log updates.

Full list of new and improved audit logs

Coverage area


Coverage level

Events logged

Local configuration and administration

Object schemas


Label template created, Label template updated, Label template deleted

Notification templates


JSM project notification template updated

Knowledge Base

Knowledge base linked, Knowledge base unlinked, Knowledge base access changed

Global configuration and administration

Jira Service Management


Login-free portal settings changed, Public signup enabled/disabled, Requirement for email verification for signup changed, Help center permissions changed, Help center updated


Show transition in customer portal setting changed

End User Activity



Service project report exported


Service project report viewed by user

Learn more about audit logs in Jira and Jira Service Management

Support for Assets referenced object fields in approvals DATA CENTER

You now have more flexibility when setting up approvals in Jira Service Management. If you want to add approvers from Assets, you can use Assets referenced objects fields as a source for the names of your approvers. Previously, only three of the Assets custom field types were supported.

Learn more about adding approvers from Assets to requests in Jira

Email channels support mailbox folders DATA CENTER

We’ve improved the way email channels are set up. You can now specify the name of the folder in your mailbox that you want Jira Service Management to monitor for incoming emails. This means that the mailbox that you’re using doesn’t have to have a folder named “inbox” and even if it does — you don’t have to use it for your email channel needs. To use these new settings, head over to your project settings, then go to Email channels and either set up a brand new channel or update an existing one.

Learn more about receiving requests by email

Linking issues no longer limited to agents

In service projects, linking issues that originate from different projects was previously only limited to licensed agents. This meant that if a user wanted to create an issue that would be linked to an issue from another project, they would need to be agents in both of these projects. We’ve removed this limitation and all users who have Create Issue and Link Issue permissions can now link issues between different projects.

Learn more about linking issues in Jira Service Management

Resolved issues

Issues resolved in 5.6.0

Last modified on Jan 23, 2023

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