Jira Service Management 5.2.x upgrade notes

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Below are some important notes on upgrading to Jira Service Management 5.2.x. For details on the new features and improvements in this release, see:

Upgrade notes

Insight accessibility and UI enhancements

In this release, we’ve finished our Insight improvements by fixing 13 critical accessibility bugs and 13 UI issues related to the object schema view, custom fields, the graph dialog and more. We don’t have feature flags for the majority of fixes. Due to the pervasive nature of the accessibility issues and the small scope of most changes, adding feature flags would result in extra complexity.

So far, there’s only one new feature flag introduced: insight.cf.react.on.cp. It’s used for the component that was rewritten from the legacy stack into React. See this ticket for details: JSDSERVER-11439 - Getting issue details... STATUS

The insight.cf.react.on.cp feature flag was introduced due to the potential risk from the rewrite and is turned on by default.

OAuth 2.0 for outgoing mail

We’ve enabled OAuth 2.0 authorization for outgoing mail servers. Google and Microsoft are still supported as providers along with the SMTP protocol available for connection. So, now, you can set up both your incoming and outcoming mail servers to use OAuth 2.0, providing tight security around Jira integrations and connections with third-party apps.

In the configuration for your outgoing mail, you can choose from available authentication methods, which depend on your provider, or enable the use of a JNDI location. When the configuration is ready, you can test the connection before applying the changes.

Diagnostic recording configuration with JFR

We’ve added the ability to configure diagnostic recording via the user interface and REST endpoints with Java Flight Recorder (JFR). Now, to get the desired information, you can configure the amount of recorded data to simplify and improve problem diagnostics.

To do this, you can adjust the following JFR settings: Maximum recording age, Maximum recording size, and Thread dumps recording interval. By playing with these settings, you get the power to boost troubleshooting on your instance and, as a result, fix problems faster and more effectively.

Learn more about the feature and introduced changes

 End of support announcements

For the list of supported platforms, see Supported platforms.

 App developers

See Preparing for Jira 9.2 for any important changes regarding apps.

 Upgrade procedure

To help you upgrade to the latest and greatest:

  • See Upgrading Jira applications for complete upgrade procedures, including all available upgrade methods and pre-upgrade steps.
  • For a more tailored upgrade, go to Jira administration > Applications > Plan your upgrade. We’ll recommend a version to upgrade to, run pre-upgrade checks, and provide you with a custom upgrade guide with step-by-step instructions.
Last modified on Aug 25, 2022

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