JIRA Service Desk 1.1 Release Notes

Release notes for earlier versions of Jira Service Management

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This JIRA Service Desk release has reached its end of life. See End of life policy.

What's New

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1.1 introduces new SLA management features to provide robust customizable SLA calendars. In addition, you can also group request types to help your users navigate the Customer Portal and locate the right request type for them.

Create custom SLA calendars

  • Create SLA calendars to track SLAs around working hours, holidays, weekends - whatever criteria you want
  • No special considerations needed for team members in different timezones: if a request is submitted outside of business hours and the SLA timer should not start until the next day at 9 AM, the SLA timer will be paused for that request
  • Easily modify your existing SLAs by designing calendars and adding them to SLAs as needed


Help users navigate request types

  • If you have many request types, you can use the new "Group" option to organize request types into groups that will help customers find the request type they need


Additional language support

  • JIRA Service Desk now ships with language packs for Spanish, French, German, and Japanese.

Upgrade Information

  • All your existing SLAs will be assigned a default calendar of 24/7. If you create a new custom calendar and associate it with an SLA, all affected issues will be recalculated against the new SLA criteria.
  • All existing request types will be assigned to a group called "General." The appearance of the Customer Portal won't change unless you create a new group for request types; then request types will be grouped according to your groups in the Customer Portal.
  • Because
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    is built on the JIRA platform, for any release after 1.1, support for
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    wil be limited to JIRA 6.0 and later. This allows us to provide world class support for
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    , deliver bug fixes as quickly as possible, and to take full advantage of the features continually being released in JIRA.

JIRA Service Desk Point Releases


JSD-110 - Getting issue details... STATUS - You can now set a service desk as your JIRA home.


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Last modified on Jan 5, 2019

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