JIRA Service Desk 1.1 Release Notes
Create custom SLA calendars
- Create SLA calendars to track SLAs around working hours, holidays, weekends - whatever criteria you want
- No special considerations needed for team members in different timezones: if a request is submitted outside of business hours and the SLA timer should not start until the next day at 9 AM, the SLA timer will be paused for that request
- Easily modify your existing SLAs by designing calendars and adding them to SLAs as needed
Help users navigate request types
- If you have many request types, you can use the new "Group" option to organize request types into groups that will help customers find the request type they need
Additional language support
- JIRA Service Desk now ships with language packs for Spanish, French, German, and Japanese.
Upgrade Information
- All your existing SLAs will be assigned a default calendar of 24/7. If you create a new custom calendar and associate it with an SLA, all affected issues will be recalculated against the new SLA criteria.
- All existing request types will be assigned to a group called "General." The appearance of the Customer Portal won't change unless you create a new group for request types; then request types will be grouped according to your groups in the Customer Portal.
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JIRA Service Desk Point Releases
1.1.6
JSD-110 - Getting issue details... STATUS - You can now set a service desk as your JIRA home.
1.1.4
Last modified on Jan 5, 2019
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