Jira Service Management 4.15.x upgrade notes

Jira Service Management Release Notes

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Below are some important notes on upgrading to Jira Service Management 4.15. For details on the new features and improvements in this release, see the Jira Service Management 4.15.x release notes.

 Summary of changes


Upgrade notes

Mindville Insight is now included in Jira Service Management 4.15 Data Center

Mindville Insight is now included in Jira Service Management Data Center. See our FAQ to find out how this affects your site.

  • New to Mindville Insight? Upgrade to Jira Service Management Data Center 4.15 or later to give it a try.

  • Have Jira Service Management Data Center but not ready to upgrade? You can install the latest version of the app for no cost.

Preparing for Mindville Insight

Insight - Asset Management is now part of Jira Service Management Data Center. If you were using Insight as an app on earlier versions, it will be upgraded automatically to the version bundled with Jira Service Management. Depending on the version you're using, you might need to complete some pre-upgrade steps.

For more info about the required steps, see Upgrading Insight with Jira Service Management.


Image attachments in email notifications

These changes are for the Jira mail notifications, not for email notifications sent to Jira Service Management customers.

As you might have read in the release notes, we’ve fixed the issue with image attachments not being displayed in email notifications. Images now include security tokens that allow your users to view the images within 7 days, by default. You can change the expiry time in Administration > System > Advanced settings by editing the jira.security.image.attachment.jwt.tokens.expiry.hours setting.

Changes to email templates

For this feature, we’ve also edited the following email templates:

  • <jira-shared-home>/data/templates/email-batch/html/footer.vm

  • <jira-shared-home>/data/templates/email/html/includes/footer.vm

We’ve added a hyperlink to an article that describes possible problems with images caused by a disabled VPN or Jira not being allowlisted in Gmail. Here’s the article: Image attachments are not displayed in emails

If you’re using customized email templates, you can add this link too (both to help your users and keep the templates up-to-date), but the feature will work perfectly fine without these changes. For more info about editing email templates, see Customizing email content

Changes in the web.xml file for image attachments

While improving image attachments in email notifications, we've also made changes to the web.xml file. The changes include new paths to servlets responsible for image attachments. When upgrading, make sure to use the new web.xml file and copy your custom modifications to it rather then using the old file. Otherwise, Jira will look for old servers and attachments won't be displayed.

We've already had a bug related to this, you can see the details here: JRASERVER-41675 - Getting issue details... STATUS


Known vulnerability in the BKS-V1 keystore format

If you’re running Jira over SSL, we’d like to bring your attention to a security vulnerability of the BKS-V1 keystore format, provided by the BouncyCastle library. We strongly recommend that you don’t use it in your Jira instance. Learn more


End of support announcements

There are no changes in this release. For details on what's supported, see Supported platforms.


App developers

See Preparing for Jira 8.15 for any important changes regarding apps.


Upgrade procedure

  • See Upgrading Jira applications for complete upgrade procedures, including all available upgrade methods and pre-upgrade steps. 

  • For a more tailored upgrade, go to Jira administration > Applications > Plan your upgrade. We’ll recommend a version to upgrade to, run pre-upgrade checks, and provide you with a custom upgrade guide with step-by-step instructions.
Last modified on Jul 19, 2021

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