Jira Service Management 4.21.x release notes
9 December 2021
We're excited to present Jira Service Management 4.21.
Highlights
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Read the upgrade notes for important details about this release and see the full list of issues resolved.
Compatible applications
If you're looking for compatible Jira applications, look no further:
Tailor the requests list DATA CENTER
Too much information can overshadow the important bits. That’s why now you get to decide which columns your customers can see and customize in their requests lists for extra clarity. Learn how to configure the requests list
Speak your mind with comment reactions DATA CENTER
We’ve introduced comment reactions to speed up and add flavor to the communication between agents and customers. When words aren’t enough, get your point across with an emoji. Learn more about comment reactions
Use queues in the mobile app
To ensure a great mobile experience for agents everywhere, we’ve added support for queues. When the list of requests gets long, queues come to the rescue, giving your team full control over when and how they resolve issues.
Faster background processing
New default processor
We’ve enabled a new improved processor that’s more resilient and cluster-efficient. It has been available in Jira Service Management since version 4.9.0 as an experimental feature, and after testing and stabilization, we're now releasing it as the default processor.
Better event processing
Starting from this release, Jira Service Management’s asynchronous processors won't enqueue non-JSM issue events anymore, as suggested by this issue. This will decrease the pressure on the event processing on instances with mixed Jira Service Management/Jira Software/Jira Core projects, speeding up the processing of SLAs, automation, and notifications.
The following features live in the Jira platform, which means they’re available for the whole Jira family—Jira Core, Jira Software, and Jira Service Management.
Project picker search improvements
We’ve improved search performance in the project picker. The project picker now queries the backend as you type, returning only matching results. Empty queries or whitespaces are ignored.
Improved gadget configuration experience
The Statistic type, X axis, and Y axis fields in the configuration of the Two Dimensional Filter Statistics, Pie Chart, and Issue Statistics gadgets now support autocompletion and the choices are sorted alphabetically.
