Jira Service Management 5.4.x release notes

Jira Service Management Release Notes

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15 November 2022

We're excited to present Jira Service Management 5.4.

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Read the Jira Service Management 5.4.x upgrade notes for important details about this release and see the full list of issues resolved.

Whether you’re upgrading from Jira Service Management 4.x or Jira Service Management 5.x, see our Long Term Support release upgrade guide for all the necessary steps.

Compatible applications

If you're looking for compatible Jira applications, look no further:

Jira Service Management 5.4 is a Long Term Support release
This means we'll provide bug fix releases until 5.4 reaches end of life, to address critical security, stability, data integrity, and performance issues. See our bug fix and security bug fix policies for more information.

Jira Service Management 5.4.0 and 5.4.1 are affected by CVE-2023-22501. We've delivered a fix for this vulnerability in Jira Service Management 5.3.3, 5.4.2, 5.5.1, and 5.6.0, which are available for download. We recommend upgrading to a version of Jira Service Management that includes the fix for this issue.

Read the full security advisory for more information on this vulnerability


What's changed since the last LTS release

A lot has changed since we released Jira Service Management 4.20 and Jira Software 8.20, which were the last Long Term Support releases. Have a look at our change logs to get a quick roll-up of the most important changes.


Performance reports

We run extensive performance tests to compare our Long Term Support releases to see how the new features affect Jira, and to make sure we’re not introducing any performance regressions. LTS releases are usually a few versions apart, so the improvements in performance are much more visible than between smaller, feature releases.


5.4.2: Email channels support mailbox folders DATA CENTER 

In Jira Service Management 5.4.2 we’ve improved the way email channels are set up. You can now specify the name of the folder in your mailbox that you want Jira Service Management to monitor for incoming emails. This means that the mailbox that you’re using doesn’t have to have a folder named “inbox” and even if it does — you don’t have to use it for your email channel needs. To use these new settings, head over to your project settings, then go to Email channels and either set up a brand new channel or update an existing one.

Learn more about receiving requests by email


Resolved issues

Last modified on Feb 2, 2023

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