Jira Service Desk 4.13.x release notes

Jira Service Management Release Notes

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Read the upgrade notes for important details about this release and see the full list of issues resolved.


Compatible applications

If you're looking for compatible Jira applications, look no further:

Jira Service Desk 4.13 is a Long Term Support release
This means we'll provide bug fix releases until 4.13 reaches end of life, to address critical security, stability, data integrity, and performance issues.


Mindville Insight is now part of Jira Service Desk Data Center

With the release of Jira Service Management 4.15, we've made the Mindville's Insight - Asset Management app available to all Data Center customers. The versions 4.15 and later include this app and its capabilities out of the box, but if you're not ready to upgrade, you can download it for any earlier version of Jira Service Desk (now called Jira Service Management) Data Center for free.

Getting started with Insight

To get the app, install the latest version from the Atlassian Marketplace. You won't need an app license, as we'll recognize your Data Center license. We also recommend that you upgrade the Universal Plugin Manager (UPM) to the latest version, we've made some updates to make it work better with these free apps.

Here’s some pages to get you started with Insight:

What about Server?

If you’re a server customer and already have Insight - Asset Management, you can continue to renew your license. If you’ve never used this app before, you’ll need to upgrade to Data Center.

What's changed since the last LTS release

A lot has changed since we released Jira Service Desk 4.5, which was the last Long Term Support release. Have a look at our change logs to get a quick roll-up of the most important changes.

Resolved issues

Issues resolved in 4.13.0

Released on 8 October 2020

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Issues resolved in 4.13.1

Released on 2 November 2020

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Issues resolved in 4.13.2

Released on 1 December 2020

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Issues resolved in 4.13.3

Released on 14 January 2021

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Issues resolved in 4.13.4

Released on 16 February 2021

Known issue: Performance of user actions on issues

We’ve discovered an issue, where background reindexing might affect the performance of users actions on issues (create, update, comment). This was already introduced in Jira 8.10. While we’re working to fix it, we’ve decided to not block this release, as the issue already exists in your Jira instance, and you can still benefit from other fixes included in this release.

We want you to be aware of this issue, so you can work around it, if needed. We’ll update this note once we release the fix.

Learn more about the issue and workarounds

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Issues resolved in 4.13.5

Released on 23 March 2021

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Issues resolved in 4.13.6

Released on 20 April 2021

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Last modified on Mar 26, 2021

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