Jira Service Desk 4.5.x release notes

Jira Service Management Release Notes

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Read the upgrade notes for important details about this release and see the full list of issues resolved.

If you're planning to upgrade to Jira Service Desk 4.5.x, we advise upgrading to version 4.5.2 or later as several known issues have been fixed in this version. 


Compatible applications

If you're looking for compatible Jira applications, look no further:

Jira Service Desk 4.5 is a Long Term Support release
This means we'll provide bug fix releases until 4.5 reaches end of life, to address critical security, stability, data integrity, and performance issues.

Mindville Insight is now part of Jira Service Desk Data Center

With the release of Jira Service Management 4.15, we've made the Mindville's Insight - Asset Management app available to all Data Center customers. The versions 4.15 and later include this app and its capabilities out of the box, but if you're not ready to upgrade, you can download it for any earlier version of Jira Service Desk (now called Jira Service Management) Data Center for free.

Getting started with Insight

To get the app, install the latest version from the Atlassian Marketplace. You won't need an app license, as we'll recognize your Data Center license. We also recommend that you upgrade the Universal Plugin Manager (UPM) to the latest version, we've made some updates to make it work better with these free apps.

Here’s some pages to get you started with Insight:

What about Server?

If you’re a server customer and already have Insight - Asset Management, you can continue to renew your license. If you’ve never used this app before, you’ll need to upgrade to Data Center.

Performance improvements

Jira Service Desk 4.5 is our fastest version ever! We have performance improvements in almost all scenarios across the product, under high load. Here are some highlights:

  • Viewing queues with SLAs is now 10x faster
  • Adding a comment in the customer portal is now 3x faster 
  • Viewing queue: all open issues is 3x faster
  • Creating a customer request is 2.5x faster 
  • Viewing customers/organizations page is now 2.5x faster
  • Viewing a service desk issue in the agent view is 2x faster

Overall, we have cut down the response time by 20% to 90% in all scenarios with the exception of "Invite team" with no improvements, and a slight 50ms degradation in "View a customer request on the customer portal". 

Curious to learn more?

Change log

We don't add new features to our Long Term Support releases, just to keep everything smooth and stable, but every release like that gets all the changes from previous versions. Have a look at our change log for a list of features, supported platforms, critical bug fixes, and technical upgrade notes between Jira Service Desk 3.9 and 4.5.

Get ready to upgrade

Before you upgrade, check out the upgrade notes for important changes in this release. As for the upgrade itself, we've created a dedicated upgrade guide, just to show you all the important things specific to this release.

If you're planning to upgrade to Jira Service Desk 4.5.x, we advise upgrading to version 4.5.2 or later as several known issues have been fixed in this version. 



Resolved issues

Issues resolved in 4.5.0

Released on 21 October 2019

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Issues resolved in 4.5.1

Released on 6 November 2019

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Issues resolved in 4.5.2

Released on 16 December 2019

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Issues resolved in 4.5.3

Released on 9 January 2020

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Issues resolved in 4.5.4

Released on 19 March 2020

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Issues resolved in 4.5.5

Released on 8 June 2020

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Issues resolved in 4.5.6

Released on 20 July 2020

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Issues resolved in 4.5.7

Released on 10 August 2020

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Issues resolved in 4.5.8

Released on 7 September 2020

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Issues resolved in 4.5.9

Released on 12 October 2020

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Issues resolved in 4.5.10

Released on 1 December 2020

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Issues resolved in 4.5.11

Released on 14 January 2021

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Issues resolved in 4.5.12

Released on 16 February 2021

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Issues resolved in 4.5.13

Released on 23 March 2021

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Issues resolved in 4.5.14

Released on 20 April 2021

This release contains fixes that are restricted from viewing because of their security level.


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Last modified on Mar 26, 2021

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