JIRA Service Desk 3.11.x upgrade notes

Release notes for earlier versions of Jira Service Management

On this page

Still need help?

The Atlassian Community is here for you.

Ask the community

Here are some important notes on upgrading to JIRA Service Desk 3.11.

For details of the new features and improvements in this release, see the JIRA Service Desk 3.11.x release notes. As JIRA Service Desk runs on the JIRA platform, you should also view the JIRA platform 7.8 upgrade notes.

Upgrade notes

JIRA administrators

Oracle JDBC driver no longer bundled with JIRA

If you're using Oracle as the database, you'll need to download the driver from the Oracle website, and copy it to the /lib directory in the JIRA installation directory after the upgrade. 

The supported Oracle JDBC version is For more info, see Connecting JIRA applications to Oracle.

Monitoring the quick search

We’ve added extra options to the new quick search to let JIRA admins limit the number of searches, and monitor how their users are searching in real-time. The quick search doesn’t affect performance in a significant way unless many users start searching at the same time.

If you notice any slowdown, start monitoring the searches to find a limit that works best for your instance. 

  • To monitor searching in real-time, use the quicksearch.concurrent.search metric in JMX. For more info, see Live monitoring with JMX.
  • To limit the number of searches, use the jira.quicksearch.max.concurrent.searches global setting. For more info, see Configuring advanced settings.

Plugin developers

There are no important changes in this release.

Upgrade procedure

Note: Upgrade to a test environment first. Test your upgrades in your test environment before rolling them into production.

If you're already running a version of JIRA, please follow these instructions to upgrade to the latest version:

  1. Before you upgrade, we strongly recommend that you back up your installation directory, home directory, and database.
  2. Read the release notes and upgrade notes for all releases between your version and the latest version.
  3. Download the latest version of JIRA Service Desk.
  4. Follow the instructions in the Upgrade Guide.

Upgrading from earlier versions?

Check the JIRA application compatibility matrix to ensure you have the most up to date, compatible versions.

  • 3.1, or later
    There are no known issues.
  • 3.0
    There is a known issue regarding gadgets, and there is a workaround described in the JIRA Service Desk 3.1.x upgrade notes.
  • Earlier than 3.0
    Please consult the Migration hub as it contains information on important user management, application access and log in changes. You must upgrade to JIRA Service Desk 3.0 before upgrading to JIRA Service Desk 3.8.
Last modified on Jun 20, 2019

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.