JIRA Service Desk 2.3 Release Notes
Improvements to the email channel
We've been working hard on making service desk email channels easier to use. Nothing changes for your customers and agents, but you will notice the following improvements:
- Cleaner incoming mail page - Information about the email accounts associated with your service desk projects has been moved from the JIRA incoming mail page to the JIRA Service Desk email settings page.
- Better visibility into statuses - You can now easily see the connection and email processing statuses from the corresponding connectivity and processing logs on the email settings page. Log information older than 6 months is deleted daily.
One more change you'll notice: JIRA Service Desk now processes emails in two steps, so you can enable email filtering (which can remove auto-replies and spam from your queues) without changing the connection to your linked mail servers.
JIRA Service Desk 2.3 is compatible with JIRA 6.3.8 or later. You'll need to upgrade JIRA to 6.3.8 or later before updating JIRA Service Desk to version 2.3. Before upgrading, please check End of Support Announcements for JIRA and the upgrade notes for the JIRA version you're moving to.