Jira Service Management 5.3.x release notes

Jira Service Management Release Notes

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Read the upgrade notes for important details about this release and see the full list of issues resolved.


Compatible applications

If you're looking for compatible Jira applications, look no further:

Jira Service Management 5.3 has a known issue that is causing the Atlassian Jira Diagnostics app to create excess threads, which leads to a degradation in performance. In situations of elevated database activity — for example, during a full reindex — this may lead to the entire instance crashing.

We’ve already delivered a fix for this problem in Jira Service Management 5.4.0, which is available for download. The same fix will be backported to Jira Service Management 5.3.2.

Help center column sorting DATA CENTER

You can now sort columns in ascending and descending order on the My requests page in your Help center. This way you can adjust the visualization of the data on the page to your personal preferences, navigate through the data with ease, and find the values you need faster.

Sorting depends on the type of field that the column represents
  • Type: sorted in direct and reverse alphabetical order by the request type name.

  • Reference: sorted in direct and reverse alphabetical order by the issue key name.

  • Summary: sorted in direct and reverse alphabetical order by the first words in the summary text.

  • Status: sorted in ascending and descending order.

  • Service project: sorted in direct or reverse alphabetical order by the project name.

  • Requestor: sorted in direct and reverse alphabetical order by the requestor’s name.

  • Created date: sorted from the newest to the oldest date and from the oldest to the newest date.

  • Updated date: sorted from the newest to the oldest date and from the oldest to the newest date.

  • Due date: sorted from the newest to the oldest date and vice versa.

  • Assignee: sorted in direct and reverse alphabetical order by the assignee’s name.

  • Priority: sorted in ascending and descending order.

To sort the column, select its title. To change the sorting order, select the column title again. If you sort by any column other than Updated date, then your items will be sorted by that column, and then by the Updated date column, in descending order.

Here's what the updated Help center looks like:

Learn more about configuring your request view


Login-free customer portal DATA CENTER

The Help center experience was previously limited to users that were logged in. With the introduction of the login-free portal, all of your customers, even those with no account, can now access your customer portal. They can discover other available portals, read help articles, and raise requests—without logging in or creating an account. This feature supports help seekers in resolving their issues quickly.
There’s huge value in making the knowledge base more accessible, enabling self-service as the first step in the help seeker's workflow. The login-free portal will allow for a more informed and efficient service desk experience.

Learn more about the login-free portal.

Insight is now Assets

We’re changing the name of the Jira Service Management asset management tool from Insight to Assets.

The functionality of the tool remains the same. But the rebranding has influenced the user interface and the tool-related marketplace apps, like Insight – Asset Management, Insight Discovery, Insight AWS Integration, and others.

Learn more about what’s changing.

Improved accessibility and user interface in Assets

We’ve enhanced the accessibility and user interface of Assets (formerly known as Insight) to provide a better user experience, higher usability, and seamless integration with Jira Service Management.

To upgrade Assets, we’ve used Jira Service Management accessibility standards and patterns. This approach has allowed us to narrow the disparity between the tool and Jira Service Management, and maintain consistency across the product.

The improvements to the accessibility features and user interface cover:

  • Building a more empowering and inclusive product

  • Improved support for the use of screen readers and keyboard

  • Fixing issues with the user interface that create blockers in functionality

  • Upgrading the design and content

Batching Assets database queries

Database queries executed during imports to Assets (formerly known as Insight) are now batched to improve the health of your Jira instance and overall import performance. Batching means that all data for each query is retrieved at once, instead of many individual select queries. 

This feature impacts imports from all sources by optimizing the executing database queries to batch them together for an object where this is possible.

Here’s what will make your Jira’s performance grow:

  • Batch queries will save history data. 

  • Delete operations will be batched up instead of being done one by one for attribute values. 

  • Insert and update operations will be batched up to avoid executing one query for every attribute change.  

Assets import offloading to the disk

In Assets (formerly known as Insight), Ehcache is now used to reduce memory consumption during imports and prevent process or machine crashes. This is possible since Ehcache allows for offloading large in-memory objects, created or used during imports, to the disk.

So, now there’s additional disk caching executed during an Assets import to offload large objects from the memory onto the machine’s disk.

The following feature lives in the Jira platform, which means it's available for Jira Software and Jira Service Management.

New database connectivity metrics available through JMX and log file

The new database connectivity metrics allow efficient instance diagnostics and timely resolution of performance issues. The metrics are available through JMX and a new log file atlassian-jira-ipd-monitoring.log.

The log file is available in the {jira_home}\log folder where you can find all the existing log files. The log file is also included in the Support Zip file. If needed, you can generate it in the Atlassian troubleshooting & support tools plugin and send the file to Atlassian Support. Learn more about the plugin.

Using database connectivity metrics, you’ll efficiently identify what in your environment or infrastructure might cause the performance issues. Early discovery of a problem guarantees that it can be fixed before its consequences have a bigger impact on instance operation.

To use the metrics, make sure you’ve enabled JMX. Read more about JMX in Jira.

Resolved issues

Issues resolved in 5.3.0

Released on 29 September 2022

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Issues resolved in 5.3.1

Released on 25 October 2022

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Last modified on Nov 21, 2022

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