Jira Service Management 5.6.x upgrade notes

Jira Service Management Release Notes

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Below are some important notes on upgrading to Jira Service Management 5.6.x. For details on the new features and improvements in this release, see:

 Upgrade notes

Further auditing improvements DATA CENTER

We’ve made more progress in improving the coverage of audit logs across Jira Service Management. This time around, we’ve added logs that will let admins track events related to the customer portal, reports, and Assets. We’ve also changed the categories of some existing audit logs.

Learn more about audit logs in Jira and Jira Service Management

Email channels support mailbox folders DATA CENTER

We’ve improved the way email channels are set up. You can now specify the name of the folder in your mailbox that you want Jira Service Management to monitor for incoming emails. This means that the mailbox that you’re using doesn’t have to have a folder named “inbox” and even if it does — you don’t have to use it for your email channel needs. To use these new settings, head over to your project settings, then go to Email channels and either set up a brand new channel or update an existing one.

Learn more about receiving requests by email

 End of support announcements

This release does not include any end of support announcements. For the list of supported platforms, see Supported platforms.

 App developers

See Preparing for Jira 9.6 for any important changes regarding apps.

 Upgrade procedure

To help you upgrade to the latest and greatest:

  • See Upgrading Jira applications for complete upgrade procedures, including all available upgrade methods and pre-upgrade steps.
  • For a more tailored upgrade, go to Jira administration > Applications > Plan your upgrade. We’ll recommend a version to upgrade to, run pre-upgrade checks, and provide you with a custom upgrade guide with step-by-step instructions.
Last modified on Jan 23, 2023

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