Jira Service Management 5.8.x release notes

Jira Service Management Release Notes

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Read the Jira Service Management 5.8.x upgrade notes for important details about this release and see the full list of issues resolved.

Compatible applications

If you're looking for compatible Jira applications, look no further:

Known issue: this Jira version isn't compatible with Jira Cloud Migration Assistant (JCMA)

We've detected compatibility issues between Jira 5.8 and 1.9.x and earlier versions of JCMA. This causes the failure of some migration pre-flight checks, preventing any Server to Cloud migrations. 

If you plan to start, test, or run the migration, we suggest not updating to Jira 5.8 and staying on earlier Jira versions (5.7.x) until we release a compatible version of JCMA.

As we're working on the resolution, we recommend using JCMA 1.9.0 for Server to Cloud migrations. 

Integrate Jira Service Management with Microsoft Graph API

Jira Service Management email channels are getting a new feature—Microsoft Graph API integration for incoming mail. To use Microsoft Graph API, you need to configure Azure Active Directory integration and then create an email channel in Jira Service Management. After you’re done with the configuration, your mailbox will be monitored and emails that you receive will be turned into requests.

Learn how to set up an email channel with Microsoft Graph API

Learn more about receiving request by email


Enhance your approvals with attachments DATA CENTER

We’re rolling out an improvement to the approval comments feature that we released in Jira Service Management 5.7.  Approvers can now add attachments to the comments that they leave when they approve or decline a request. If your organization needs additional documentation for any decisions that your approvers make, we have you covered.

We’re also adding new audit logs to help you track any changes to your approval workflow.

Learn more about adding comments to approvals


Performance improvements in Assets

We’re continuing our work on improving Assets performance. In this release, we focused on the Assets object index. Our changes help improve consistency between nodes in a Data Center cluster. This reduces the load on the database using direct node2node communication. As a result of our efforts, nodes in the cluster are able to maintain consistency during large imports and bulk actions faster than in previous releases.

We've also added JMX monitoring to object replication to enable monitoring of performance. Check out the metrics we collect.

Last, but not least, we’ve limited the number of objects that are shown in the Assets object graph to 500. Our goal with this change was to reduce CPU load and to avoid potential issues with Assets and Jira performance.


Accessibility improvements

We’re brining more accessibility updates for screen reader and keyboard-only users. The highlights for this release include:

  • Fixed navigation in Queues

  • Improved search and objects in Assets with new roles, labels, and keyboard navigation support

  • Added labels and keyboard focus to the customer portal

Check out the full list of fixed issues


The following features live in the Jira platform, which means it's available for Jira Software and Jira Service Management.

Improved commenting experience in Jira

Adding comments to issues is now quick and easy as we’re introducing a sticky comment footer. Start a conversation from any place in the issue view with a single click.

Here’s a closer look at the updates:

  • Stay on top of the conversation without any context switching. Type a response as you read or browse through other comments.
  • Remain focused as you type. When you mention someone, the list of suggested users is displayed exactly where your cursor is.



  1. Edit or delete comments.
  2. Sticky comment footer: Add a new comment to an issue.
  3. Sort comments: Display comments from newest or oldest first, or vice versa.


New mail queue metrics for in-product diagnostics

We’re introducing new mail queue metrics for more effective in-product diagnostics (IPD) available through JMX. The new metrics will allow you to get a more detailed picture of mail queue contents and to collect more data for better performance monitoring.

Check out the new metrics and their descriptions below. For more information on IPD metrics, go to Live monitoring using the JMX interface.

New mail queue metrics

MBean ObjectName

Metric description

com.atlassian.jira:type=metrics,
category00=mail,category01=queue,
category02=numErrors,name=statistics

Aggregated statistics of the number of items in a mail queue

com.atlassian.jira:type=metrics,
category00=mail,category01=queue,
category02=numItems,name=statistics

Aggregated statistics of the number of items in an error mail queue

com.atlassian.jira:type=metrics,

category00=mail,

category01=queue,

category02=numItemsAddedPerMin,

name=value

The latest measure of the number of items added to a mail queue per minute

com.atlassian.jira:type=metrics,

category00=mail,

category01=queue,

category02=numErrorsAddedPerMin,

name=value

The latest measure of the number of items added to an error mail queue per minute

com.atlassian.jira:type=metrics,

category00=mail,

category01=queue,

category02=numItemsAddedPerMin,

name=statist

ics

Aggregated statistics of the number of items added to a mail queue per minute

com.atlassian.jira:type=metrics,

category00=mail,

category01=queue,

category02=numErrorsAddedPerMin,

name=statistics

Aggregated statistics of the number of items added to an error mail queue per minute

com.atlassian.jira:type=metrics,

category00=mail,

category01=queue,

category02=numItemsProcessedPerMin,

name=value

The latest measure of the number of items processed by a mail queue per minute

com.atlassian.jira:type=metrics,

category00=mail,

category01=queue,

category02=numItemsProcessedPerMin,

name=statistics

Aggregated statistics of the number of items processed by a mail queue per minute

com.atlassian.jira:type=metrics,

category00=mail,

category01=queue,

category02=numEmailsSentPerMin,

name=value

The latest measure of the number of emails sent by the SMTP server per minute

com.atlassian.jira:type=metrics,

category00=mail,

category01=queue,

category02=numEmailsSentPerMin,

name=statistics

Aggregated statistics of the number of emails sent by the SMTP server per minute

com.atlassian.jira:type=metrics,

category00=mail,

category01=queue,

category02=jobRunning,

name=value

The latest indicator of the state of a mail queue job

  • 1 – the mail queue job is currently running

  • 0 – the mail queue job is currently not running


Resolved issues

Last modified on Jun 29, 2023

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