Jira Service Management 5.12.x Long Term Support release change log

Jira Service Management 5.12.x upgrade notes

On this page

Related content

  • No related content found

Still need help?

The Atlassian Community is here for you.

Ask the community

Jira Service Management 5.12 is a Long Term Support release, and this change log gives you an overview of what's changed in earlier versions. 


About Long Term Support releases
We recommend upgrading Jira Service Management regularly. However, if your organization's process means you only upgrade about once a year, upgrading to a Long Term Support release may be a good option, as it provides continued access to critical security, stability, data integrity, and performance issues until this version reaches end of life.

 

Jump to...



End of Life policy

Atlassian supports feature versions for two years after the first major iteration of that version was released. Once a version reaches End of Life (EOL), you won't receive support for it. Here are the EOL dates for Jira Service Management 5.12, 5.4, and 4.20. Learn more

5.12

29 November 2025

5.4

31 January 2025

4.20

31 January 2024

Version compatibility

Each version of Jira Core, Jira Software, and Jira Service Management is compatible with a specific version of the other applications. Here’s the compatibility for Jira Service Management 5.12, 5.4, and 4.20. Learn more

Jira Core

Jira Software

Jira Service Management

9.129.125.12
9.49.45.4

8.20

8.20

4.20

Top features

Here's a summary of the great new features awaiting your users, in each release between 5.12 and 5.4.

5.12

This is a Long Term Support release.

  • No new features, to keep things smooth and stable

Release notes
5.11
  • Link multiple Confluence spaces to a single portal
  • Get data for any time slice
  • New editor in Assets
  • Improved search experience on the Customers page
  • Read-only access to Assets information for Confluence users
  • Performance improvements to the AQL connectedTickets() method
  • Accessibility fixes
  • Upgrade to the upcoming version of Assets - NVD Integration
  • New actions added to Jira automation
  • Masking secret keys in your automation rules
  • Allowlist in Jira automation is now enabled by default
  • Select issue watchers only from users who have access to your project
  • The Rich Text gadget substitutes the deprecated Text gadget
  • Feature improvement: project shortcuts can now be reordered
  • Improvements to the support zip creation
  • Store attachments more efficiently in the S3 object storage
  • Project permissions get extended configuration
Release notes
5.10
  • Identify request types by groups
  • Customer Request Type field available in dashboard gadgets
  • Clone queues to save time spent on configuration
  • Improvements to Assets import logs
  • New documentation on sharing requests with groups
  • Add linked issues to the existing ones with one click
  • More updates in Jira Service Management for Mobile
  • Search for projects and issue types in custom field contexts
Release notes
5.9
  • Share requests with groups
  • Run imports on dedicated nodes and track the progress of the operations
  • Comments on approvals are now supported in Jira Service Management for Mobile
  • Changes to the login-free portal signup flow
  • Accessibility fixes
  • Show or hide empty fields in the issue view
  • More custom field improvements coming your way
  • Store your avatars in Amazon S3 storage
  • Enhanced email notification performance
Release notes
5.8
  • Integrate Jira Service Management with Microsoft Graph API
  • Enhance your approvals with attachments
  • Performance improvements in Assets
  • Accessibility improvements
  • New mail queue metrics for in-product diagnostics
  • Improved commenting experience in Jira
Release notes
5.7
  • Enhance your approvals with comments
  • Guardrails for Jira Service Management
  • New settings for Groovy scripts in Assets
  • Performance improvements in Assets
  • Accessibility improvements
  • Assets REST API docs moving to a new location
  • View Assets objects in the Jira Data Center and Server mobile app
  • Configuring contexts for custom fields: new design, enhanced functionality
Release notes
5.6
  • Further auditing improvements
  • Support for Assets referenced object fields in approvals
  • Email channels support mailbox folders
  • Linking issues no longer limited to agents
Release notes
5.5
  • Improved email filtering
  • Auditing improvements for the customer portal and Assets
  • Jira migrates to Log4j 2.x
  • Audit log page improvements
  • In-product diagnostics updates
  • Jira Temporary Directory Cleaner introduced
  • Support for Java 17 added
  • H2 database upgraded from 1.4.200 to 2.1.214
Release notes
5.4

This is a Long Term Support release.

  • No new features, to keep things smooth and stable

Release notes
5.3
  • Login-free portal for easier access to customer portals (Data Center)
  • Insight is now Assets
  • Assets accessibility and UI enhancements
  • Column sorting on the My requests page in Help center (Data Center)
  • Batching database queries and additional disk caching during imports to Assets
  • New database connectivity metrics
Release notes
5.2
  • Help center announcement improvements
  • Background processing performance improvements
  • Insight accessibility and UI enhancements
  • OAuth2 authorization for SMTP outgoing mail servers
  • Diagnostic recording configuration with Java Flight Recorder
Release notes
5.1
  • New audit log for email channels
  • Insight accessibility and UI enhancements
  • Improved PSMQ information logging
  • Excluding events from the audit log (Data Center)
  • Improved indexing management at Jira start-up (Data Center)
  • Diagnosing and troubleshooting Jira with Java Flight Recorder
  • Prioritized search results in the issue navigator
  • App monitoring to help keep sites running smoothly
Release notes
5.0
  • Faster and more accurate SLA calculation (Data Center)
  • Insight accessibility and performance boost
  • Additions to auditing for Insight (Data Center)
  • Automation for Jira is now part of Jira Service Management Data Center (Data Center)
  • Secure application tunnels for connections to cloud products
  • Limiting excessive activity with Safeguards (Data Center)
  • New supported platforms
Release notes
4.22
  • Better communication with multiple email channels (Data Center)
  • New SLA configuration interface (Data Center)
  • Reusing data with auto-populated request fields (Data Center)
  • More data points to get a snapshot of your service team’s work
  • Login performance improvements for basic authentication
  • Excluding projects from the data pipeline
  • Configuring Jira as an OAuth 2.0 provider for better security
  • Accessibility improvements
Release notes
4.21
  • Customizing the requests list (Data Center)
  • Emoji comment reactions (Data Center)
  • Queues in the mobile app
  • Faster background processing
  • Project picker search improvements
  • Improved gadget configuration experience
Release notes

4.20

This is a Long Term Support release.

  • No new features, to keep things smooth and stable

Release notes

Critical bug fixes

Every release contains a bunch of bug fixes. Here's all the ones that were deemed critical severity, and fixed since 4.20. 

Versions 5.4 to 5.12

5.12

Summary
Refresh

All 5.12 bug fixes

5.11

Summary
Refresh

All 5.11 bug fixes

5.10

Summary
Refresh

All 5.10 bug fixes

5.9

Summary
Refresh

All 5.9 bug fixes

5.8

Summary
Refresh

All 5.8 bug fixes

5.7

Summary
Refresh

All 5.7 bug fixes

5.6

Summary
Refresh

All 5.6 bug fixes
5.5

Summary
Refresh

All 5.5 bug fixes
Versions 4.21 to 5.4
5.4

Summary
Refresh

All 5.4 bug fixes
5.3

Summary
Refresh

All 5.3 bug fixes
5.2

Summary
Refresh

All 5.2 bug fixes
5.1

Summary
Refresh

All 5.1 bug fixes
5.0

Summary
Refresh

All 5.0 bug fixes

4.22

Summary
Refresh

All 4.22 bug fixes

4.21

Summary
Refresh

All 4.21 bug fixes

4.20

Summary
Refresh

All 4.20 bug fixes

Supported platform changes

From time to time we'll add or end support for a platform. Here's a summary of the changes since 4.20. 

5.12

Ended support for:

  • PostgreSQL 10 and 11
  • Oracle 12c R2
Supported platforms
5.11No changesSupported platforms
5.10

Added support for:

  • PostgreSQL 15
  • SQL Server 2022
  • PGpool-II
Supported platforms
5.9No changesSupported platforms
5.8No changesSupported platforms
5.7

Ended support for:

  • SQL Server 2016

Supported platforms
5.6No changesSupported platforms
5.5

Added support for:

  • Java 17
  • H2 2.1.214

Ended support for:

  • H2 1.4.200
  • Android 4.0
Supported platforms
5.4No changesSupported platforms
5.3No changesSupported platforms
5.2

Ended support for:

  • MySQL 5.7

Supported platforms
5.1No changesSupported platforms
5.0

Added support for:

  • PostgreSQL 14

Supported platforms
4.22

Added support for:

  • PostgreSQL 13

Supported platforms
4.21No changesSupported platforms

4.20

Ended support for:

  • Microsoft Edge Legacy


Supported platforms

Technical upgrade notes

This table is a high level summary of the upgrade notes, you should read the full upgrade notes before upgrading. 

5.12

No important changes

Upgrade notes
5.11
  • New actions added to Jira automation
  • Allowlist in Jira automation is now enabled by default
  • Feature improvements: project shortcuts can now be reordered
  • Store attachments more efficiently in the S3 object storage
  • Improvements to the support zip creation
  • Project permissions get extended configuration
  • Use AWS Secrets Manager to manage Jira Software configuration
  • Jira is getting more resilient to database connectivity dropouts
  • User sessions get invalidated across the cluster without the system reboot
  • New infrastructure metrics for in-product diagnostics
Upgrade notes
5.10
  • Get notified about Jira reindexing only when it's really required
  • Search for projects and issue types in custom field contexts
Upgrade notes
5.9
  • Share requests with groups
  • Run imports on dedicated nodes and track the progress of the operations
  • Changes to the login-free portal signup flow
  • Enhanced email notification performance
  • Show or hide empty fields in the issue view
  • More custom field improvements coming your way
  • Store your avatar data in Amazon S3
Upgrade notes
5.8
  • Integrate Jira Service Management with Microsoft Graph API
  • Performance improvements in Assets
  • New mail queue metrics for in-product diagnostics
  • Introducing the sticky comment footer
Upgrade notes
5.7
  • Enhance your approvals with comments
  • New settings for Groovy scripts in Assets
  • Configuring contexts for custom fields: new design, enhanced functionality
Upgrade notes
5.6
  • Further auditing improvements
  • Email channels support mailbox folders
Upgrade notes
5.5
  • Jira migrates to Log4j2
  • Support for Java 17 added
  • H2 database upgraded from 1.4.200 to 2.1.214
  • In-product diagnostics updates: new user interface, REST API, and performance metrics
  • Jira Temporary Directory Cleaner introduced
Upgrade notes
5.4

No important changes

Upgrade notes
5.3

No important changes

Upgrade notes
5.2

  • Insight accessibility and UI enhancements

  • OAuth 2.0 for outgoing mail

  • Diagnostic recording configuration with JFR

Upgrade notes
5.1
  • Improved indexing management at Jira start-up
Upgrade notes
5.0

  • Breaking changes in SLAs

  • Automation for Jira is now part of Jira Service Management Data Center

Upgrade notes
4.22
  • You can set up Jira as an OAuth 2.0 provider
Upgrade notes
4.21No important changesUpgrade notes

4.20

No important changes


Upgrade notes


Last modified on Oct 18, 2024

Was this helpful?

Yes
No
Provide feedback about this article

Related content

  • No related content found
Powered by Confluence and Scroll Viewport.