Add a Mail Account

When you add a mail account, you're configuring Confluence to download mail from that account and archive it within the space.

You need space administration permissions to add a mail account. See Space Permissions Overview.

(warning) Note: Confluence will remove email messages from an email account when it transfers them to the mail archive. You must therefore configure Confluence to poll a clone email account rather than the actual account. For example, to archive the actual account to your Confluence Sales space, you must first create a clone account such as that contains the same email content.

Add a mail account

Step 1. Create a clone email account on the mail server

  1. Add a new email account on the mail server with the clone email address.
  2. Copy all existing email messages from the actual account to the clone account.
  3. Set up the actual account to bcc sent email messages to the clone account.
  4. Set up the actual account to forward received email messages to the clone account.

Step 2. Configure Confluence to archive the clone account

  1. Go to the 'Mail Accounts' view:

    • Go to the space and choose Space tools > Integrations from the bottom of the sidebar.
      Choose Mail Accounts.
    • If your space uses the Documentation theme:
      Choose Browse > Space Admin from the header

      Note: The Space Admin option appears only if you have space admin permissions, or if you're part of the 'confluence-administrators' group.

      Choose Integration > Mail Accounts.
  2. Choose Add mail account
  3. Enter configuration details for the account:
    • Account Name: Enter a name for this account by which it will be known in Confluence.
    • Description: Provide a description for this account (optional).
    • Protocol: Choose from POP, IMAP, POPS or IMAPS.
    • Hostname: Enter the host name of the mail server on which the account resides.
    • Port: Don't edit this field. The mail server's port number will be displayed by default.
    • Username: Enter a username that has permission to retrieve mail from this account.
    • Password: Enter the account's password.
  4. Choose Test Connection to verify the details
  5. Choose Create to add the account to Confluence

For each mail account you add, you can perform these actions in the Mail Accounts tab:

    • Edit: Change the configuration settings for the mail account.
    • Remove: Remove the account permanently.
    • Disable/Enable: Temporarily disable the account, or enable a disabled account.

Fetching Mail

Confluence automatically fetches mail from the server once every 30 minutes. You can manually retrieve new mail from the configured mail accounts by selecting the Mail tab and choosing Fetch new mail.

(info) You need to be a space administrator to manually retrieve mail. See Space Permissions.

  • Only site spaces – not personal spaces – can store mail archives. See Spaces for information on site and personal spaces.
  • Confluence mail archiving is an optional feature. This means that the 'Mail' options may be disabled and will therefore not appear in the Confluence user interface. Mail archiving features are contained in a bundled plugin. To activate mail archiving features in Confluence, enable the plugin – choose  > General Configuration > Manage Add-ons. Then choose System in the drop down, and enable the Confluence Mail Archiving Plugin.
  • Once mail is fetched it will be removed from the server.

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9 Archived comments

  1. User avatar

    Christian Barthelemy

    Any idea how to configure the system to get mails from a GMAIL or a YAHOO account?

    27 Jan 2006
  2. User avatar

    Jon Cheyne

    I need this info too. Gmail uses SSL over port 995 - I can specify the port but there is no options for other security elements.

    17 Apr 2006
    1. User avatar

      Michael B.

      How did this resolve?   I'm trying to set up a fetch from a gmail account (from confluence 2.5.1) and it looks as though there is no support for SSL.   Does confluence support fetching mail from gmail?

      02 Jul 2007
      1. User avatar

        Tony Cheah Tong Nyee

        Hi there,

        Gmail uses SSL over port 995

        Try setting the protocol to use "POPS" than "POP" to enable POP with SSL. I could successfully fetch mails from my GMail inbox with the protocol being set to the appropriate over port 995.

        Give it a try and let us know how it goes.


        03 Jul 2007
  3. User avatar

    Phil Wilson

    (-)Configured accounts will have their mail downloaded and removed from the server!

    Does this mean that mail will be deleted from IMAP accounts, or should it read "Configured POP accounts ..." ?

    01 Nov 2006
  4. User avatar

    Rene Perrier

    I was able to connect to google via IMAP, however, whenever I fecth an email with an attachment, I don't get the attachment.

    Is it an issue with google or with Confluence?

    05 Dec 2007
    1. User avatar

      Choy Li Tham

      Hi Rene,

      Please raise a support ticket at here and hence we will follow up the issue from there. Thanks.

      Choy Li

      10 Dec 2007
  5. User avatar

    sahil mehta

    Hello All,

            I have created a wiki page and i would like to setup alert to be dislayed on my wiki page. This alert is send to a particular email. IS it possible to show that alert on my page which is sent to me in email. please let me know your comments and suggestion would be really ehlpful.


    04 Apr 2013
  6. User avatar

    Daniel Wong

    Is this feature available for Confluence 5.1.4 or is it in the upcoming 5.2 ?

    26 Jul 2013
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