Known issues with upgrade scripts not executed


In a few cases when Insight has been updated, upgrade scripts haven't been executed. The cause is related to another add-on Extension for Jira Service Desk which is causing errors.


To fix this issue:

  1. Update the Extension for Jira Service Desk add-on to version 5.1.0 or later.
  2. Restart Jira.
  3. Disable and enable Insight again. This will make the upgrade script run.

If this solution doesn't work, contact support.

Last modified on Oct 14, 2021

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