JIRA Service Desk 3.12.x upgrade notes

Here are some important notes on upgrading to JIRA Service Desk 3.12.

For details of the new features and improvements in this release, see the JIRA Service Desk 3.12.x release notes. As JIRA Service Desk runs on the JIRA platform, you should also view the JIRA platform 7.9 upgrade notes.

Upgrade notes

JIRA administrators

Connecting to SQL Server 2016

If you'd like to connect to the new supported database, make sure you read about the prerequisite steps: Connecting to SQL Server 2016.

Plugin developers

See Preparing for JIRA 7.9 for any important changes regarding plugins.

Upgrade procedure

Note: Upgrade to a test environment first. Test your upgrades in your test environment before rolling them into production.

If you're already running a version of JIRA, please follow these instructions to upgrade to the latest version:

  1. Before you upgrade, we strongly recommend that you back up your installation directory, home directory, and database.
  2. Read the release notes and upgrade notes for all releases between your version and the latest version.
  3. Download the latest version of JIRA Service Desk.
  4. Follow the instructions in the Upgrade Guide.

Upgrading from earlier versions?

Check the JIRA application compatibility matrix to ensure you have the most up to date, compatible versions.

  • 3.1, or later
    There are no known issues.
  • 3.0
    There is a known issue regarding gadgets, and there is a workaround described in the JIRA Service Desk 3.1.x upgrade notes.
  • Earlier than 3.0
    Please consult the Migration hub as it contains information on important user management, application access and log in changes. You must upgrade to JIRA Service Desk 3.0 before upgrading to JIRA Service Desk 3.12.
Last modified on Apr 4, 2018

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