JIRA Service Desk 3.10.x release notes

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11 January 2018
The JIRA Service Desk team are pleased to announce the release of JIRA Service Desk 3.10.

In this release, we're giving you more ways to configure your service desk. We're also making approvals in your service desk more visible.

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Read the upgrade notes for important info about this release and see the full list of issues resolved.


Today's a good day to have priorities

We know that no two projects are ever the same, and no two teams could ever tackle a problem in the exact same way. This is why we're introducing priority schemes in JIRA Service Desk, to let your teams handle their projects with the diversity that they need.

You can set up priority schemes pretty much like mappings — you choose or create the priorities you need in a scheme, and then you map the projects that will use that scheme. You can reuse a priority scheme across multiple projects, or create as many of them as you want — it's all up to you and your teams!

For more information, see Priority schemes.

Account verification no more

For organizations running email-based service desks out there, this one's for you! We understand your pain, on how confusing it can be for your customers to receive account verification emails when they raise requests by email.

With this being the #1 voted issue, we're now giving you the power to disable these account verification emails.

See Managing service desk notifications for more details.

View approval actions fast

We're making the approvals of requests more visible in both the customer portal and service desk project. All actions involving request approvals will now appear in the new approvals section.

  

Check out Setting up approvals for more info.

Resolved issues

Issues resolved in 3.10.0

Released on 11 January 2018

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Issues resolved in 3.10.1

Released on 31 January 2018

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Issues resolved in 3.10.2

Released on 19 February 2018

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Issues resolved in 3.10.3

Released on 25 April 2018, removed on 7 May 2018.

This release has been removed because of this bug, and should not be used.

Issues resolved in 3.10.4

Released on 9 May 2018

We have made changes to our BTF analytics plugin to improve the quality and accuracy of information we collect.

Upgrade your JIRA Server/Data Center instance to this version to get the improvements.

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Last modified on Jan 9, 2018

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