Jira Service Desk 3.16.x release notes

Jira Service Desk Release Notes

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Read the upgrade notes for important details about this release and see the full list of issues  resolved. 


Compatible applications

If you're looking for compatible Jira applications, look no further:


Jira Service Desk 3.16 is a Long Term Support release
This means we'll provide bug fix releases until 3.16 reaches end of life, to address critical security, stability, data integrity, and performance issues. 

Ready to upgrade? Check out the Jira Service Desk 3.16 Long Term Support release change log for a roll-up of changes since 3.9.


Next LTS release is coming!

Jira Service Desk 4.5 will be our next Long Term Support release, coming around Q3 this year. If you’d like to jump on the latest and greatest Jira Service Desk 4, start planning for your upgrade by targeting this time frame.


AdoptOpenJDK 8 comes to Jira

You can now run Jira Service Desk on AdoptOpenJDK 8! We’re providing this as an option you can choose, however we’ll continue to bundle Jira with Oracle JDK.


Help us improve your install experience

We know that clear install instructions, with minimal noise and fuss, are vital to getting you set up. So we’re pleased to announce the new Jira Service Desk install guide.

Screenshot of the new install guide layout

To get you set up successfully, we’ve split the process out into stages that are clear and distinct. We also took special care to surface important information early, helping you avoid roadblocks before they happen.

Check it out at Installing Jira Service Desk. And if you’re feeling generous, tell us what you think about it via the feedback link at the bottom of the page.


End of year Long Term Support release round up

It's been a few months since Jira Service Desk 3.9 was designated our first Long Term Support release, so let's look at how it compares to standard releases this year.

We made a new 3.9.x bug fix version available about every 4 to 6 weeks, and backported many important stability and performance fixes from later releases.

Organizations choose the Long Term Support release for different reasons. For some, it's the chance to schedule regular minor version upgrades throughout the year, and for others it's the ability to react quickly to a serious issue or vulnerability, without the overhead of upgrading to a new feature version.

Whether you choose an LTS release or a standard release, always remember to grab the most recent bug fix version to make sure your service desk is the best it can be.

If you'd like to upgrade to a new Long Term Support release, go ahead and download Jira Service Desk 3.16.1 (or any later bugfix), which has a number of backported fixes and improvements. The whole 3.16 line has been officially designated as an Enterprise release.




Resolved issues

Issues resolved in 3.16.0

Released on 28 November 2018

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Issues resolved in 3.16.1

Released on 29 January 2019

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Issues resolved in 3.16.2

Released on 21 March 2019

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Issues resolved in 3.16.3

Released on 19 April 2019

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Issues resolved in 3.16.4

Released on 17 June 2019

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Issues resolved in 3.16.5

Released on 9 July 2019

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Issues resolved in 3.16.6

Released on 26 August 2019

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Issues resolved in 3.16.7

We've omitted this release and went straight to 3.16.8. This was needed to release important fixes together.

Issues resolved in 3.16.8

Released on 16 September 2019

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Issues resolved in 3.16.9

Released on 15 October 2019

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Issues resolved in 3.16.10

The Atlassian Jira team is pleased to announce the release of Jira Service Desk 3.16.10.

Don't have Jira Service Desk 3.16.x yet?

Check out the new features and other highlights in the Jira Service Desk 3.16.x release notes .

Issues resolved in 3.16.11

Released on 6 November 2019

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Issues resolved in 3.16.12

Released on 20 January 2020

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Issues resolved in 3.16.13

Released on 27 February 2020

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Issues resolved in 3.16.14

Released on 8 June 2020

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Issues resolved in 3.16.15

Released on 20 July 2020

This release offers a flag to fix "Opening a random page on Jira with a user that is not authenticated will display "Page not found" (404 page) instead of the login page". Make sure the jira.redirect.anonymous.404.errors flag is enabled for the fix to work.

Credits

Our wonderful customers...

You play an important role in making Jira Service Desk better. Thanks to everyone who participated in interviews with us, made suggestions, voted, and reported bugs!

Last modified on Jun 26, 2020

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